Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
In order for orders sent through the Lunchbox API to automatically fire in the POS it is important to ensure that your order autofire device is turned on and logged in. Let’s begin by setting the autofire device in the Toast Admin portal.
Limitations
You cannot have more than one autofire device assigned per store.
Auto-fire device (Cash Register) cannot be included in any device groups
Auto-fire devices should not be connected to Wifi - Always have these devices hard wired with a secure ethernet cable connection into the Toast Network
We do not support any Use rules logic assigned to the autofire device.
Orders will not send to the kitchen automatically if approval mode is set to Approve Manually.
We cannot control autofire behavior separately for catering and in-store ordering using Toast Auto Fire Device Settings. This is for all orders sent through the API.
Only one employee can be assigned to the device this cannot be splitout by service type.
Orders will not fire to the kitchen if the autofire device is logged out. Make sure that you are always logged in past the punch in screen.
Important: Lunchbox recommends assigning a single non in store employee to your autofire device. This will help to bucket all tips sent through the API to a single user for ease in reporting.
If you wish to have all delivery tips sent through to an Open Item this can be done by following these instructions. This approach can help to separate out Delivery Tips from the tip pool.
Configuring Your Order Auto Fire Device
Step 1: On the Toast Admin Dashboard navigate to Takeout & Delivery then select Online Ordering.
Step 2: Navigate to the Approval header and select Send orders directly to the kitchen as your approval method for online orders, you will then be prompted to select an auto-firing device.
Approve Manually Instructions: If your restaurant requires the use of the Approve Manually setting additional configurations are required. Manually approved orders do not fire a webhook used to close the order so you will also need to set a Takeout/Delivery Printer. To navigate to this in Toast go to
Takeout/Delivery > Receipt Printing > Takeout/Delivery Printer > Change from Print On-Demand Only to a receipt Printer > then Save and Publish.
Step 3: Select the device and then click Update to continue.
NOTE: Your selected device will appear next to Current Selection.
Important: This device has to be logged in past the punch in screen in order for orders to inject into the POS. If this device is ever logged out and the punch in screen is showing orders will not fire to the kitchen until someone logs into the assigned autofire device. Avoid having this device autolog out and set the device itself to stay active as long as the device will let you.
Step 4: Assign an Online Order Server to an Employee built into your system called Online Ordering.
Step 5: Select Save and Publish to finalize your changes.
Important! The following can cause orders to not close in the POS.
Order Auto-Firing must be enabled on exactly one device (not in any device groups) at your restaurant. See Device Setup on the tablet home screen. DO NOT HAVE MORE THAN ONE AUTOFIRE DEVICE ASSIGNED.
Auto-fire device (Cash Register) should not be included in a device group. This can cause issues with receiving orders. Changing this setting can only occur in store on the specific device itself. Remove the auto fire device from the device group by going to the Device Setup>Scroll down to Device Group page>Select None>Click Save from that device.