Overview
The Scan to Pay and Scan for Loyalty features let guests earn, redeem, and pay for in-store orders directly from the Lunchbox app using QR codes. When a restaurant has both features enabled in the Admin Dashboard, guests will see two QR codes in their app, one for Loyalty and one for Payment. This article explains how each feature works on Toast POS and what guests can expect during the in-store checkout experience.
Prerequisites
Guests must be registered and signed in to their Lunchbox account in the mobile app to use the Scan for Loyalty or Scan to Pay features.
The registered guests must have at least one payment method saved in their account to use Scan to Pay
When both features are enabled, the guest should first scan the QR code in the Scan for Loyalty tab. This links their loyalty account to the order on the POS and allows staff to redeem eligible rewards.
When ready to pay, the guest should scan the QR code in the Scan to Pay tab.
If only the Scan for Loyalty QR code is scanned, the guest will earn rewards for the order, but will not be able to complete payment through the app.
Scan for Loyalty
Here's a breakdown of all the steps required to use Scan for Loyalty for in-store orders.
Step 1: In the Toast POS, navigate to the menu and select the Rewards tab. There, find and select Lookup Customer
| Step 2: A reward modal will pop up, select the Scan button
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Step 3: In the mobile app, the guest can select the Scan for Loyalty QR code in the Scan section
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Step 4: After selecting the Scan button on the POS, the camera will open, allowing the guest to scan the Scan for Loyalty QR code displayed in the app.
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Step 5: Once the scan is complete, the guest profile will appear on the POS. If the guest has available rewards, they can be redeemed at this stage, or the staff can select Next to proceed and accrue points for the order.
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Step 6: Once the guest is associated with the order, the staff will be able to see the guest's information on the header of the ordering screen.
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Scan to Pay
Here's a breakdown of all the steps required to use Scan to Pay for in-store orders.
Step 1: The starting point is in the POS, after the order has been submitted, and it needs to be paid. The server must click on the payment screen and select the Lunchbox Scan to Pay/Payment Type.
Toast Go View: The Server must navigate to the Other payment type and select Lunchbox Payments
| Step 2: The POS will now open the camera to scan the QR Code from the mobile app. The guest can now go to the app and pull up the Scan to Pay QR code in the Scan section.
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Step 3: The guest can scan the QR code on the POS to tender their payment with the card on file
| Step 4: Then, if the payment is successful, we will see the payment applied to the order in the POS
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Payment and Order processing
IMPORTANT NOTE: Orders paid using Scan to Pay will appear in Lunchbox with the Payment Status: Partially Paid for up to two minutes. This brief delay allows the order to remain open for any additional charges, such as tips. After two minutes, the order automatically reconciles and the status is updated.
If the guest's account has loyalty credits, then when using Scan to Pay, it will use the available credits before using the credit card associated with the account, and the Scan page will look like this.
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