These are the terms or words found in or related to the Lunchbox Admin Dashboard with a brief explanation or definition.
Admin Dashboard Glossary
Admin Dashboard (lunchbox.io platform): https://admin.lunchbox.io is a site where Restaurant Owners, Managers, Marketers, Operators, Employees, etc. can log in and make changes to their restaurant's change store hours, process refunds, set up discount codes, etc. This is also where Lunchbox employees can log in and make the same changes to any restaurant or brand.
Analytics: Overview, Sales, Items (and how they work).
API: Application Programming Interface. An information gateway that allows the backends of software and services to communicate with one another. If you've ever wondered how the modern digital experience got so interconnected and convenient, the answer is APIs.
Brand Name: A restaurant’s name that will be displayed across all delivery platforms.
Catering Order: refers to the orders placed on the catering platforms.
Catering Platform: The Lunchbox catering platform (https://catering.bareburger.com). It is a place where customers can place “Large Orders” (i.e., typically > $200). There is a different platform for catering because the workflow for catering is different (i.e., customers specify their time slot and delivery/pickup location, give packing instructions and notes, and then a catering manager approves or declines that catering request from the Lunchbox dashboard).
Check Number: (could be a Transaction Number) Given for each order which highlights the direct POS (Point-Of-Sale) integration.
Combined Order: The Standard Sales and Catering Sales joined.
Delivery Time Estimate: The amount of time it takes for the food to be delivered from the restaurant to the customer’s address or drop-off location.
Dining Hours: A page on the Admin Dashboard where you can set a limited menu hour (for lunch or breakfast menu) at any time. Here you can select what time you want to show up, as well as what category of the item you want. Dining hours can also be location-specific. If you want to do a menu in one place and another menu in other places, the two will not affect each other.
Discounts: Promotions that a restaurant runs in order to entice customers into ordering through their platform. In lunchbox.io, we pull the Discounts (on the client’s POS) into our system.
Export CSV is a feature of the lunchbox.io platform that allows you to transfer data into an Excel sheet to stay organized.
Groups: Groups (e.g., Burgers, Sides, Salads) that contain items.
Guest: The Name of the customer that placed the order.
GUID: Globally Unique IDentifier. A term used in software development to denote an ID # that is entirely unique, and can be used to reference something in a database (i.e., an order, a patron, a menu, etc.).
Holiday Hours: A schedule of the restaurant that is set ahead of time for holiday purposes. The effectiveness of this is also until the Set Date only. This overrides the regular hour set in the Operating Hours.
Items: Items can be contained in both Groups (i.e., Whopper, Big Mac, etc.) or inside an Option/Modifier (i.e., Extra Pickles, No Ketchup, Add Bacon, etc.).
Location: The place where the customer ordered.
Locations: A Guest Management platform where you can change phone numbers, URL slug, etc., and set up a delivery radius based on the customer’s address. Here, you can also create an Outpost, which is a virtual location that can be utilized for making use as a drop-off point.
Loyalty: Incentives that a restaurant provides that entices a customer to order through their platform (i.e., 10% cashback, free items, birthday perks, etc.). The Lunchbox loyalty system facilitates these loyalty programs for the restaurant.
Marketing: Email marketing and push notification.
Marketplace: A platform built to manage multiple kitchens that have different virtual brands or concepts, giving a guest the ability to order from multiple cuisines at one time.
Menu Entities: The page on the Admin Dashboard that gives you the freedom to search, view, and work on Menus, Groups, Items, and Options.
Modifiers: When you are adding or removing an item to your cart (i.e., a customer wants to remove pickles, add extra bacon, or two patties instead of one patty).
Operating Hours: The set hours that a restaurant is open for business (Dine In, Pickup, Delivery, etc.), found in the Dining Hours option.
Option / Modifier: The modifications available for an item (i.e., extra toppings, temperature, etc.).
Order Details: A page in the dashboard that gives full information about the order and information about the guest.
Order Throttling: A feature that takes into account the current volume of orders that a restaurant is set to fulfill for any incremental time slot (i.e., 4:00pm - 4:15pm), and adjusts the availability of that time slot.
Order Type Availability: (e.g., Pickup, Dine In, or Delivery availability.)
Outpost: A virtual location that can be utilized for making use as a drop-off point. When a restaurant has a pickup counter inside a coworking space (like WeWork) so that when you order food from that restaurant, it gets delivered to the coworking space (typically, the lobby or reception desk) and you can pick up your food from there.
Patron (lunchbox.io platform): Patron is how the development team refers to Guests / Customers / Visitors of the restaurants.
Platform: Refers to: (1) Whether the order was placed through web sales or app sales; reflected in this information is the version of the platform that was used when an order was placed. (2) A major piece of software, such as an operating system, an operating environment, or a database, under which various smaller application programs can be designed to run.
Prep Time Estimate is basically the guest’s “wait-time” for their food. It means, "how long the food is going to take to be made."
Priority: Under the Item page is where you assign a group of items at the beginning of the menu. The higher the priority number assigned, the higher or the more it will show up in the Ordering Dashboard.
Refund: An amount of money that is given back to you, especially because you are not happy with a product or service that you have purchased.
Redemption Limit: The number of times the Promo Code can be redeemed. For example, if you put 100 in the “Redemption Unit,” it means that only 100 people can redeem the code.
Restaurant Group (RG): The head of a restaurant's organizational hierarchy. For example, the Bareburger Restaurant Group has locations at Bryant Park, Williamsburg, and more. The locations are nested under the parent Restaurant Group.
Sales Report: A tool to track the Accounting side of the business. Information on this page is always up-to-date.
Search for Orders: A tool used to easily get complete information for each order made by the customer.
Slug: The part of a URL that identifies a particular page on a website in an easy-to-read form.
Standard Order: The everyday order made by guests/customers.
Subtotal: The price for all the items sold before delivery, applied discounts, tax, and loyalty.
Upsells are what a customer sees when checking out or adding items to their cart. These items are meant to sell the customer additional things they may want to accompany their order (i.e., french fries, drinks, etc). Upsells are not dynamic, but they are capable of increasing your check average and they can be location-specific. The Priority setting can also be adjusted if you want to arrange how upsells show up.
Wait Time for the customer will be the Prep Time Estimate + Delivery Time Estimate