Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

By default the order ready time that is sent on Delivery Orders is the time that an order will arrive to the guest. To help simplify orders the understanding of when a driver will arrive Restaurant Partners can leverage the use of a Toast Item Note to Send the Driver Arrival time on the kitchen receipt. In order to configure this item please follow the instructions below.

Step 1: From the Toast Admin Dashboard home page go to Menu > click Advanced Properties

Step 2: Create a new menu called Lunchbox Open Items Menu and scroll down to Groups, hit Add and create a group named Lunchbox Open Items Category. (Preferred Method)

OR

Click into the blue link of the name of the menu that is being used for Lunchbox Online Ordering to enter the menu and scroll down to Groups, hit Add and create a group named Delivery Driver Arrival Time.

Step 3: At the top right-hand corner of the screen hit Save.

Step 4: Click into this new menu group and scroll down to Items, hit Add and create a $0 item called...

Step 5: At the top right-hand corner of the screen hit Save.

Step 6: Click into the Newly Created Item and scroll down and ensure the following settings are set…

Name: Estimated Delivery Driver Arrival Time or LB Customer Order Note

POS Name: (This setting does not affect the integration and is up to the restaurant partner.)

Kitchen Name: (This setting does not affect the integration and is up to the restaurant partner.)

Button Color: (This setting does not affect the integration and is up to the restaurant partner.)

KDS Color: (This setting does not affect the integration and is up to the restaurant partner.)

Target: Target to your master groups (ONLY FOR MLM CLIENTS NON MLM CLIENTS WILL HAVE TO CREATE THESE BY STORE.)

Owner: Target to your master groups (ONLY FOR MLM CLIENTS NON MLM CLIENTS WILL HAVE TO CREATE THESE BY STORE.)

Pricing Provider: Specify pricing on this item

Price Strategy: Base Price.

Base Price: 0.00

Modifier Groups: Leave Blank

Use parent group modifiers?: No

Default modifier POS display mode: No, follow the order in which modifiers are listed.

Inventory: In stock (This item must stay in stock otherwise it will become unavailable for use in the integration.)

Description: Leave Blank (This setting should not affect this integration)

Calories: Leave Blank (This setting should not affect this integration)

Image: Leave Blank (This setting should not affect this integration)

Tags: Leave Blank OR Third Party Pricing (Create Tag) This tag can be useful for menu reporting filtering.

Does this item contain alcohol?: Select one

Visible To: Online Orders: Ordering Partners Required (Lunchbox does not utilize this setting. However, should we wish to leverage this option in the future be sure this setting is checked off.)

Inherit Hide Modifier Prices from Menu Group: Yes (This setting should not affect this integration because there should be no modifiers attached to this item.)

Prompt For Quantity: No

SKU: Leave Blank

PLU: Leave Blank

Preparation Time: Leave Blank

Inherit Course from Menu Group?: Yes

Inherit Prep Stations from Menu Group? Yes (This determines where it should print. Typically clients set this value to a Prep Station that is set to not print.)

Sort Order: Leave Blank (Unless you want this value to print in certain areas on kitchen tickets.)

Production Items: Leave Blank

Menu Group when scanned: No containing Menu Group is set to be the scanned parent. This item will not be scanned for barcodes with embedded amounts, and we may have unpredictable results if scanned via full-length barcodes.

Inherit Embedded Amount Type from Menu Group?: Yes (This will not affect the integration)

Inherited Embedded Amount Type: This item has no Menu Groups when scanned to provide amount type

Inherit Tare Weight from Menu Group?: Yes (This setting does not affect the integration)

Inherit Sales Category from Menu Group?: Yes (This is optional and depends on what sales category you want these additional sales to fall under.)

Defer Revenue: No

Inherit Discount Config from Menu Group?: Yes

Inherit Rewards Config from Menu Group?: Yes

Inherit Tax Rates from Menu Group?: Yes (We will override this with the Tax Inclusion Option below)

Inherit Tax Inclusion Option from Menu Group?: Yes

Inherited Dining Option Tax from Menu Group?: Yes (item has no dining option specific tax exemptions)

Disqualifying Dining Option Tax Exemption: Modifier has no effect

Step 7: At the top right-hand corner of the screen hit Save. Then Publish.

Note: Once this is complete add the category and item GUID to your configuration workbook and share with support by emailing [email protected] and notify them that you are interested in enabling this feature. They will create a ticket with our OTS team for implementation.

If you don't have access to your configuration workbook simply email the category GUID and Item GUID in the support request.