Overview
The Unavailable Items tab allows quick and easy access to “86ing” or making items unavailable at the click of a button.
Making Item unavailable - 86 an Item
To make an item unavailable,
Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.
Select Operate in the left-hand sidebar
Select Unavailable Items in the dropdown
Select Items
Select + Add Item Unavailability
The option to make items unavailable will appear on the right-hand-side
Select the location where the item is no longer available if it's not preselected
Select the Menu with the unavailable item and then select Item, and optionally Item size and Item Style (if they are set for an item)
Select the Add button to make an item unavailable
The unavailable item will appear on the list on the Unavailable Items page
Making modifier unavailable - 86 a Modifier
IMPORTANT NOTE: As the same modifiers can be used for different items, ensure that all modifiers are unavailable for each item that contains the modified. Select all modifiers with the same name to make them unavailable.
To make a modifier unavailable, the first 6 steps are the same as for making an item unavailable:
Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.
Select Operate in the left-hand sidebar
Select Unavailable Items in the dropdown
Select Items
Select + Add Item Unavailability
Select the location where the item is no longer available if it's not preselected
Select the Menu with the unavailable modifier and then select Item modifier. Optionally, select the size and Style (if they are set for the modifier)
Select the Add button to make the modifier unavailable
The unavailable modifier will appear on the list on the Unavailable Items page
Unavailable Items Management: By Category
To make a menu category unavailable,
Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.
Select Operate in the left-hand sidebar
Select Unavailable Items in the dropdown
Select Categories
Select + Add Category Unavailability
Select the location where the item is no longer available if it's not preselected
Select the Menu with the unavailable category
Select unavailable Category
Select the Add button to make the category unavailable
The unavailable category will appear on the list on the Unavailable Categories page
Making items/ modifiers/ categories available again
To make items or modifiers available again,
Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.
Select Operate in the left-hand sidebar
Select Unavailable Items in the dropdown
Select Items
Select the three dots by the item/ modifiers you want to make available
Select Delete button
Select the Yes button to confirm that you want to delete the rule set for an unavailable item/modifier. The rule will then be removed from the list, and the item/ modifier will be available again if the menu they are in is also active and assigned to at least one store location.
In the same way, unavailable categories can become active again.
Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.
Select Operate in the left-hand sidebar
Select Unavailable Items in the dropdown
Select Categories
Select the three dots by the item/ modifiers you want to make available
Select Delete button
Select the Yes button to confirm that you want to delete the rule set for an unavailable category
Important Notes
Once you mark an item or modifier as inactive, it will no longer be available for selection on the ordering platforms for one or more locations (depending on what you specified)
If you need to reactivate the item or modifier, simply follow the same steps and toggle the option back to Active.
It is recommended to update an item's availability on Toast and then run a POS Upload to ensure consistency across platforms.