Skip to main content
All Collections2.0 New Admin DashboardOperate 2.0
LB 2.0 Operate: Unavailable Items
LB 2.0 Operate: Unavailable Items
Luca D'Intino-Conte avatar
Written by Luca D'Intino-Conte
Updated over a week ago

Overview

The Unavailable Items tab allows quick and easy access to “86ing” or making items unavailable at the click of a button.

Making Item unavailable - 86 an Item

To make an item unavailable,

  1. Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.

  2. Select Operate in the left-hand sidebar

  3. Select Unavailable Items in the dropdown

  4. Select Items

  5. Select + Add Item Unavailability


    The option to make items unavailable will appear on the right-hand-side


  6. Select the location where the item is no longer available if it's not preselected

  7. Select the Menu with the unavailable item and then select Item, and optionally Item size and Item Style (if they are set for an item)

  8. Select the Add button to make an item unavailable


  9. The unavailable item will appear on the list on the Unavailable Items page


Making modifier unavailable - 86 a Modifier

IMPORTANT NOTE: As the same modifiers can be used for different items, ensure that all modifiers are unavailable for each item that contains the modified. Select all modifiers with the same name to make them unavailable.

To make a modifier unavailable, the first 6 steps are the same as for making an item unavailable:

  1. Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.

  2. Select Operate in the left-hand sidebar

  3. Select Unavailable Items in the dropdown

  4. Select Items

  5. Select + Add Item Unavailability

  6. Select the location where the item is no longer available if it's not preselected

  7. Select the Menu with the unavailable modifier and then select Item modifier. Optionally, select the size and Style (if they are set for the modifier)

  8. Select the Add button to make the modifier unavailable

The unavailable modifier will appear on the list on the Unavailable Items page


Unavailable Items Management: By Category

To make a menu category unavailable,

  1. Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.

  2. Select Operate in the left-hand sidebar

  3. Select Unavailable Items in the dropdown

  4. Select Categories

  5. Select + Add Category Unavailability


  6. Select the location where the item is no longer available if it's not preselected

  7. Select the Menu with the unavailable category

  8. Select unavailable Category

  9. Select the Add button to make the category unavailable

The unavailable category will appear on the list on the Unavailable Categories page


Making items/ modifiers/ categories available again

To make items or modifiers available again,

  1. Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.

  2. Select Operate in the left-hand sidebar

  3. Select Unavailable Items in the dropdown

  4. Select Items

  5. Select the three dots by the item/ modifiers you want to make available

  6. Select Delete button


  7. Select the Yes button to confirm that you want to delete the rule set for an unavailable item/modifier. The rule will then be removed from the list, and the item/ modifier will be available again if the menu they are in is also active and assigned to at least one store location.

In the same way, unavailable categories can become active again.

  1. Select a location in the top left corner for the store you want to make the item unavailable. If you are managing one location, the location will be pre-selected.

  2. Select Operate in the left-hand sidebar

  3. Select Unavailable Items in the dropdown

  4. Select Categories

  5. Select the three dots by the item/ modifiers you want to make available

  6. Select Delete button

  7. Select the Yes button to confirm that you want to delete the rule set for an unavailable category


Important Notes

  • Once you mark an item or modifier as inactive, it will no longer be available for selection on the ordering platforms for one or more locations (depending on what you specified)

  • If you need to reactivate the item or modifier, simply follow the same steps and toggle the option back to Active.

  • It is recommended to update an item's availability on Toast and then run a POS Upload to ensure consistency across platforms.

Did this answer your question?