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Unavailable Items
Updated over a week ago

Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

Unavailable Items Overview

The Unavailable Items tab allows for quick and easy access to β€œ86” or make items unavailable at the click of a button.

Table of Contents

Unavailable Items Management

To use this feature, simply navigate to the Unavailable Items tab, search and find the item(s) and/or category you would like to temporarily disable and click mark Unavailable.

When that item or category is available again, simply click Delete to remove it.

Warning: When an item is marked unavailable from the unavailable items tab by a user in Lunchbox Admin it will stay unavailable until it is manually made available again in the Admin Dashboard by clicking the red Delete button. 86ing and un86ing in the POS will not reactivate a manually set unavailable item or modifier.

By Item

By Category

On this screen users can 86 an entire category of items.

  • First they must select the relevant menu

  • Then they select the category

  • Then they tap mark unavailable.

  • They can also un86 an item with a single click

Note: This is separate from Menu scheduling - ie Breakfast is only available until 11:30. This functionality will be covered in a subsequent post.

Mark Items as Unavailable

At times, you may need to mark certain items or modifiers as unavailable on your menu. This could be due to various reasons such as stock unavailability, seasonal changes, or testing purposes. Here's how you can easily toggle the availability of items or modifiers globally within the Lunchbox platform. To do so, follow these steps:

  1. Navigate to the Menu tab in your Lunchbox admin dashboard.

  2. Locate the item or modifier you wish to update. You can do this by scrolling through the list or using the search function.

  3. Click the + icon beside the name of the item or modifier to expand its details.

  4. You will see an option to toggle between Active and Inactive. Here's what the toggle looks like:

  5. Click the toggle to set the item or modifier to Inactive. This will mark the item or modifier as unavailable and it will be turned off globally.

Important Notes

  • Once you mark an item or modifier as inactive, it will no longer be available for selection by customers across all locations.

  • If you need to reactivate the item or modifier, simply follow the same steps and toggle the option back to Active.

  • It is recommended to update an item's availability on Toast and then run a POS Upload to ensure consistency across platforms.

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