Settings: Registration
This guide walks you through how to update the registration settings that are located on the admin dashboard.
Phone Number Verification Configuration Steps
Phone number verification is a two-step process. The user is asked to provide a valid phone number that will be verified through an automated system. Once the phone is verified, the user can proceed with their transaction. This process ensures that only genuine users can access the system, reducing the risk of fraud.
Step 1: Navigate to the client's 2.0 order site, log in, and click on Jump To Admin
Step 2: Scroll down on the left and click on Settings
Step 3: Click on Registration to view the following toggles.
Step 4: 'Require Guest Phone Verification' needs to be toggled on or off according to client's preference by following the default setting below
Note:
Require Guest Phone Verification: Requires guest (non-registered) users to verify phone number before checking out as guest
Default:False
Require Phone Number: definition
Default:True
Enforce Unique Phone Number: definition
Default:False
Require Phone Verification: When set to true will require guest to add their phone number
Default:True
Customer UI Phone Verification
When ordering on the web or app, the guest will be sent a four-digit code as a text message to verify their account before placing their order.
Phone number verification FAQs
1. Is there a cost to receive the verification text message?
Usually not, but the cost of text messages will vary depending on your plan and provider. It will likely be your standard text message and call charges. Contact your mobile phone provider for details.
2. Text message delivery is slow. What should I do?
Text message delivery can be delayed if you live in a densely populated area or your carrier's infrastructure isn't well maintained. If you've waited over a few minutes and still haven't received our text message, please try to resend the pin.
3. Are all carriers supported?
Most mobile carriers support verification text messages. If your carrier does not support text messages, you can try 'change the phone number.'
4. I am not receiving the verification text messages. What should I do?
If you’ve tried the SMS several times and you’re still unable to receive a verification code, we suggest you try the following:
If you’ve been using a mobile phone, please try to resend the pin.
Try 'change the phone number'.
Confirm that you can receive text messages from other people on your phone.
If you’re using a mobile phone, ensure it has a strong signal at the same time as attempting the verification (sending an SMS while your mobile is out of range and then going into range can sometimes cause an SMS not to be delivered).
Try verifying your phone number on another day. Telecoms network faults that might have caused problems with SMS and voice call transmission might now be resolved.
Try a different supported carrier.
Email or SMS Optin Configuration
Require email verification or email option or SMS need to be toggled on or off according to client's preference by following the default setting below:
Note:
SMS Optin: When set to true the "I want to receive order updates and promotions via text. Message and data rates may apply." Checkbox will display on the sign up screen and in the profile screen.
update_item_availabilityDefault:True
Require Email Verification: definition
Default:False
Email Optin: When set to true the "I want to receive email updates and promotions." Checkbox will display on the sign up screen and in the profile screen.
Default:True
Steps:
Under settings < registration< scroll down to toggle SMS and email verification on or off.
