Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Managing Event Alerts Overview:
This article will break down how to create, edit and delete Event Alerts
Global Alerts
Global alerts are set up by chain to alert specific people to events occurring at any location. For example, your technical support team would be alerted any time an Agent doesn’t check-in for any location
Edit Global Alerts
To edit a Global Alert, from the Event Logging Tab:
Select the Global Alerts subtab
Click the pencil icon to the left of the Global Alert that you wish to edit
Enter the email address where you would like the alert sent
Click Update
Repeat the above steps for each Global Alert that needs editing
Adding Text Message Alerts for Events by Carrier
Setting up text messages for particular events can be done by adding a phone number to the Event Log page as instructed below. Make sure that your cellular plan includes email to text before proceeding. Most major cellular carriers have an SMS Gateway, which allows you to send emails to a mobile number's built-in email address. The format is usually [email protected].
Adding Text Message Alerts for Events AT&T
To send a text message to an AT&T wireless number using email, you can use the email-to-text feature by following these steps:
Compose a new email
Enter the recipient's 10-digit wireless number
Add @txt.att.net for a text message
Add @mms.att.net for a picture or video message
Do not include dashes or spaces between the numbers
AT&T customers with text messaging-capable devices can send and receive messages for a per-message fee. The price per message varies by rate plan or offer.
AT&T customers can also use the Voicemail-to-Text feature to forward voicemail messages to a designated email address. The email will include a text and audio file version of each message
Adding Text Message Alerts for Events T-Mobile
To send a text message to a T-Mobile number using email, you can use the recipient's phone number and the email domain @tmomail.net:
Open an email client and select Compose
In the To field, enter the recipient's 10-digit phone number followed by @tmomail.net
Add a subject line and compose your message
Click Send
The recipient will receive the text message, and replies will be sent to your email.
Adding Text Message Alerts for Events Verizon
To send a text message to a Verizon mobile number from an email, you can use the recipient's 10-digit phone number followed by @vtext.com in the "To" field:
Steps
Compose a new email as if you were sending a standard email
In the "To" field, enter the recipient's 10-digit phone number followed by @vtext.com
Keep your message under 140 characters, including the subject line and recipient's email address
Remove your email signature before sending
Hit send
You can also send a picture or video message to a Verizon mobile number by using the recipient's 10-digit phone number followed by @vzwpix.com in the "To" field.
To turn email-to-text off, you can text "Off" to 4040. To turn it back on, you can text "On" to 4040.
Verizon's email-to-text service is intended for low-volume consumer use only and is not for commercial or emergency purposes.
Create an Event Alert for a Location:
To create an event alert, follow these steps:
Step 1: Navigate to the Event Logging Tab
Step 2: Select the Alert Subscriptions subtab
Step 3: Select Add Store Alert
Step 4: Enter the Email Address where you would like the alert sent
Step 5: Click Lookup
Step 6: Check the boxes next to any events that this email address should receive
Step 7: Click Submit
Edit an Event Alert for a Location:
To edit an existing event alert, follow these steps:
Step 1: Navigate to the Event Logging Tab
Step 2: Select the Alert Subscriptions subtab
Step 3: Click the pencil icon to the left of the alert or alert subscription that you wish to edit
Step 4: Update the Alert Subscriptions, and check off the boxes that need adjustment
Step 5: Click Submit
Cancel an Event Alert for a Location:
To edit an existing event alert, follow these steps:
Step 1: Navigate to the Event Logging Tab
Step 2: Select the Alert Subscriptions subtab
Step 3: Click the trash can icon to the left of the alert or alert subscription that you wish to cancel