Overview
Clients can carry over to existing relationships with popular loyalty providers (e.g., Punchh, Paytronix, etc.).
Benefits
In-Store Loyalty (BYO Loyalty Provider) - Using an in-store agent, your BYO Loyalty Provider can provide in-store loyalty redemption and points accrual for guests
All-In-One Guest Experience (Lunchbox) - Beautiful ordering and loyalty user experiences for your guests. Design has always been at the core of Lunchbox's DNA. No outside agency needed
There is no loyalty migration process needed. All loyalty data remains in the same location, and all your loyalty admin processes will stay the same.
If switching to LB Loyalty, the process will be easy for both you and your guests. Guests will have the same loyalty experience they had with the previous ordering provider.
Detailed BYO Loyalty Flow
Loyalty Program Support Matrix
Loyalty Program / Provider | Paytronix | Punchh | Lunchbox |
Spend Program | Yes | Yes | Yes |
Tier Program | Yes | Yes | Yes |
Bank Program | Yes | Yes | Yes |
Visit Program | Yes | Yes | Yes |
Sign Up Bonus | Yes | Yes | Yes |
Birthday Bonus | Yes | Yes | Yes |
Multi Point Bonus | Yes | Yes | Yes |
Challenge Bonus | Yes | Yes | TBD |
Social Group Bonus | Yes | TBD | TBD |
Bring Your Own Loyalty Provider Integration FAQs
Q: Where does the user record live?
A: Lunchbox keeps a record of the user along with the BYO Loyalty Provider.
Q: How does Lunchbox prevent duplicate accounts?
A: Lunchbox can send the BYO Loyalty Provider mobile phone numbers, which act as a unique identifier to prevent fraud and duplicate account creation.
Q: Can guests accrue or redeem rewards online?
A: Yes. The BYO Loyalty Provider receives order history to perform reward accruals, and redemptions are verified with the provider before a guest checks out.
Q: Who sends the order to the POS?
A: Once all loyalty redemption information is gathered for any valid items in the cart, Lunchbox sends the order to the POS.
Q: Is there a separate cost for the BYO Loyalty Provider?
A: Yes. A best-in-class loyalty system has its own set of fees, which should be discussed directly with the BYO Loyalty Provider representative.
Q: Do I need a separate contract for the BYO Loyalty Provider?
A: Yes. Since the BYO Loyalty Provider is a separate, though integrated, loyalty system, a separate contract is required.
Q: What happens if I change my POS later?
A: Loyalty information remains with the BYO Loyalty Provider, and Lunchbox continues to post orders to the POS. A list of integrated POS systems can be provided for verification.
Q: Is Lunchbox integrated with the BYO Loyalty Provider’s gift cards?
A: Yes. Integration is available for both off-premise and on-premise transactions. Refer to the POS integration list for confirmation.