DoorDash Drive is a Delivery Service Provider (DSP) that can be integrated as a third-party delivery service.
Step 1: Navigate to the Search for Orders tab on the Admin Dashboard.
Step 2: Search for the specific order that needs to be canceled by utilizing the available filters (e.g., Customer First Name, Last Name, Email, or Order Number).
NOTE: The Order Number will match the assigned number on Point of Sale.
Step 3: Once the order has been found and selected on the Admin Dashboard, locate the Tracking ID.
Step 4: Navigate to the Doordash Support Website and select the Customer Chat option.
Step 5: After selecting the Chat option, fill out the necessary details as shown below.
Step 6: Provide the Doordash Customer Support agent the Tracking ID for the Order. Wait for cancellation confirmation from the Support agent before informing the Customer of the status.
What if Doordash customer support live chat has a long queue or is not available?
If Doordash customer support is not available, coordinate with the restaurant and Doordash service rep to cancel the order.