In this article, we’ll detail the process for onboarding your brand or location for DoorDash Marketplace for Order Aggregation.
Limitations
We do not have the ability to void or cancel orders that are voided or canceled on the Third Party Marketplace.
We do not currently support self-delivered Marketplace Ordering
We do not currently automatically overwrite the Takeout Pricing (A dev escalation would be required to achieve this for DoorDash. Ubereats would need to be manually adjusted.)
If you have menus overridden to close on certain days on the online menu we cannot override these settings you would need to uncheck and remove any daily closure overrides.
We do not have the ability to remove other integration's menus from the ordering platform. You would need to get in touch with Marketplace Support to remove old menus. This can be done on the day of launch.
We do not have the ability to remove the previous aggregator's connection to the marketplace. It is important to remember to reach out to both the previous aggregator and the marketplace to remove the previous integration. Failure to do this could lead to order failures.
We do not have the ability to send more than one menu to each 3PD Marketplace by location by marketplace.
Onboarding
To get started with onboarding your DoorDash Marketplace for Order Aggregation, refer to the following steps.
Create a user account for your Lunchbox POC (Point of Contact) to log into your DoorDash Marketplace Merchant Portal. This user account must have a Business Admin role.
Assemble a list containing the following details for each of the locations you want to onboard:
DoorDash store name
Lunchbox location name
Menu name
Contact your Lunchbox POC to request the DoorDash Marketplace for Order Aggregation onboarding and provide the above details.
Your Lunchbox POC will use this information to
Retrieve the information for your stores from DoorDash
Upload your menus
Preview the active location on DoorDash
Activate your locations.
Once the integration is complete, Lunchbox will schedule time to test orders and make sure they are flowing properly from DoorDash to Lunchbox to your POS and follow up with any additional information or requirements.