Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
An ‘Open Item’ with Ask Name and Ask Price must be created/enabled in Brink to allow orders to push to the POS, even when an item error occurs (Ex: item is marked as unavailable in the POS while customer is placing an order online. Open item allows order to send through to the POS successfully).
Step 1: Begin by navigating to the account-specific URL to access the Brink Dashboard clicking the Configurations drop-down > Edit Settings on the left-hand side of the screen.
Step 2: Click on Items option in the left-hand menu
Step 3: Click the blue Add New Item button.
Step 4: Next setup the following item fields…
Name - Open Item
Description - Leave Blank
Active - Checked
Non Revenue Item - Unchecked
Kitchen Name - Open Food
Revenue Center - Optional
PLU - Blank
Price - 0.00
Cost - 0.00
Price Level - Blank
Printer Group - None
Video Group - None
Modifier Tier - None
Type - None
Modifier Weight - Blank
Modifier Routing - Follow Parent Item
Ask Name - Checked
Ask Price - Checked
Free Modifier Substitution Limit - Unchecked
Clears All Modifier - Unchecked
Step 5: Click the Blue OK Box at the bottom right-hand corner.