Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
Why Create a Brink Open Item?
An ‘Open Item’ with Ask Name and Ask Price must be created/enabled in Brink to allow orders to push to the POS, even when an item error occurs (Ex: item is marked as unavailable in the POS while customer is placing an order online. Open item allows order to send through to the POS successfully).
Create an Open Item (Brink)
Step 1: Begin by navigating to the account-specific URL to access the Brink Dashboard clicking the Configurations drop-down > Edit Settings on the left-hand side of the screen.
Step 2: Click on Items option in the left-hand menu
Step 3: Click the blue Add New Item button.
Step 4: Next setup the following item fields…
Name - Open Item
Description - Leave Blank
Active - Checked
Non Revenue Item - Unchecked
Kitchen Name - Open Food
Revenue Center - Optional
PLU - Blank
Price - 0.00
Cost - 0.00
Price Level - Blank
Printer Group - None
Video Group - None
Modifier Tier - None
Type - None
Modifier Weight - Blank
Modifier Routing - Follow Parent Item
Ask Name - Checked
Ask Price - Checked
Free Modifier Substitution Limit - Unchecked
Clears All Modifier - Unchecked
Step 5: Click the Blue OK Box at the bottom right-hand corner.