Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

Packing instructions are a way for guests to choose if they would like to have utensils, napkins, and other items added to their order.

Step 1: Begin by navigating to the account-specific URL to access the Brink Dashboard then click the Configurations drop-down > Settings Editor on the left-hand side of the screen.

Step 2: Click Items

Step 3: Click Add New Item

Step 4: Setup your Packing Instruction or Upsell Items by editing the following fields…

Note: You will need to create an Item called Packing Instructions or Upsells as well as the individual packing instructions modifier items or Upsell Modifier Items that you would like to have inside of the modifier group all of which are built in items.

Example: Include Utensils or Forks.

ALERT! The Packing Instructions item will need to live in the menu category that imports into Lunchbox to be applied.

Step 5: Click OK

Step 1: Click Modifier Groups section on the left-hand side

Step 2: Click Add New Modifier Group

Step 3: Label the modifier group “Packing Instructions” or “Upsells”

Step 4: Next click Add Item

Step 5: Next check the packing instructions items that have been created.

Step 5: Click OK on the modifier selection pop up

Step 6: Click OK on the modifier group box

Step 7: Now assign the newly created modifier group to the item by clicking Items on the left-hand side.

Step 9: Locate the item Packing Instructions Item and click the pen to the left of the item.

Step 10: Add the Packing Instructions Items to the Packing Instructions Modifier Group

Step 11: Click OK

When setting up your menu items on Lunchbox, particularly for selections such as utensils and napkins, it's important to organize them in a way that allows customers to make a clear and singular choice. This is the recommended setup for creating these groups.

Step 1: Create Menu Groups. Create two separate menu groups in your POS system:

Step 2: Add Menu Items. For each group, add the corresponding items. For example:

Step 3: Publish and Sync. After adding the items to each group, publish the changes in your POS system. Then, initiate a menu sync with Lunchbox to update the online ordering platform.

Step 4: Configure Selection Settings. Once the menu sync is complete, navigate to each menu group in the Lunchbox admin dashboard. Here, you will need to configure the selection settings. It is recommended to check the checkbox labeled ITEMS IN THIS GROUP CAN ONLY BE SELECTED ONCE. By doing this, you ensure that customers can only choose one item from each group, preventing multiple selections of utensils or napkins.