2k - Create a Comment Item (Brink)
Updated over a week ago

Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:


You will need an item called ‘Comment’ in order to receive order-level comments in the POS. To enable, follow the below steps:

Note: If a comment item does not exist in the remote system, it must be created with Ask Name enabled.


Step 1: Begin by navigating to the account-specific URL to access the Brink Dashboard clicking the Configurations drop-down > Settings Editor on the left-hand side of the screen.

Step 2: Click on Items option in the left-hand menu

Step 3: Click the blue Add New Item button.

Step 4: Next set up the following item fields…

  • Name - Lunchbox Comment

  • Description - Leave Blank

  • Active - checkbox checked

  • Non Revenue Item - unchecked

  • Kitchen Name - Lunchbox Comment

  • Revenue Center - No Tax Items

  • PLU - Blank

  • Price - 0.00

  • Cost - 0.00

  • Price Level - Blank

  • Printer Group - None

Note - For Curbside Check-in, a notification of customer arrival will be sent to the POS as an order comment item and print in the kitchen. In order for the notification to print, print routing must be configured for the order comment item.

  • Video Group - None

  • Modifier Tier - None

  • Type - None

  • Modifier Weight - Blank

  • Modifier Routing - Follow Parent Item

  • Ask Name - Checked

  • Ask Price - Unchecked

  • Free Modifier Substitution Limit - Unchecked

  • Clears All Modifier - Unchecked

Step 5: Click the Blue OK Box at the bottom right-hand corner.

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