Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Let’s learn how to mark an item or modifier out of stock in Toast.
Table of Contents
Limitations
Lunchbox does not support qty depletion from Toast. If you set an item with a qty in Toast the order will mark as out of stock in Lunchbox. UPDATE AS OF Feb 28th! Lunchbox now supports QTY depletion. Menu items will be marked as out of stock when the number hits a qty of 5 or a value can be set locally or globally by your delivery manager to 86 and any threshold.
Global Update View
Local Update View
Lunchbox by default imports item and modifier availability from Toast. Lunchbox has two ways to mark an item unavailable.
In Lunchbox using the Menus Tab>Edit Menu for a Location>Menu Items>Selecting the Green Bubble to Turn It Red will not set an item as out of stock in Lunchbox. Read below for more information
Using Lunchbox to Overwrite Menu Item Availability
There are two way to make an item locally out of stock in Lunchbox.
Supported Option 1: Mark the item or modifier as out of stock in Toast using the Toast Admin Dashboard or POS.
Supported Option 2: Marking an Item as Unavailable using the Unavailable Items Tab. This option will overwrite the menu item availability and cannot be overridden by Toast by marking the item in stock or out of stock
Warning: When an item is marked unavailable from the unavailable items tab by a user in Lunchbox Admin it will stay unavailable until it is manually made available again in the Admin Dashboard by clicking the red Delete button. 86ing and un86ing in the POS will not reactivate a manually set unavailable item or modifier.
Unsupported Option 3: Using the Edit Menu Link and turning the green bubble red. You cannot override this feature by 86ing in Lunchbox when using the Menus Tab>Edit Menu for a Location>Menu Items>Selecting the Green Bubble to Turn It Red.
If you attempt to do this without 86ing it in toast the in stock value from Toast will set the item as available again in Lunchbox on the next menu sync.
Display Today's 86'd Menu Items for Future Ordering
This setting allows an item marked as out of stock in POS or unavailable in Lunchbox to be available for next-day or future ordering. This setting can only be adjusted by a Lunchbox Team Member. To enable this reach out to your Onboarding Manager or Support [email protected] and they can help implement the feature.
Settings>ordering>allow_unavailable_item_future_orders=True.
Note: To support this feature we recommend turning on Hold Future Orders in Service Types. This will prevent conflicts and possible issues with item availability in the POS if the order is sent to the POS immediately.
Once this setting is toggled on, it will apply across all menus. As of today, 2/12/24, we cannot apply this on individual menus. It will apply globally.
86'ing from a Toast device
A manager can 86 an item or modifier using the Quick Edit Mode from any Toast device and have the item mark as out of stock across Web, App and Order Aggregation. They no longer have to find a computer, log into Toast, and make updates to the menu in the middle of a rush when something goes out of stock.
NOTE: Marking an item as in & out of stock typically takes 5 minutes to sync with Lunchbox.
Learn how to 86 an item in Quick Edit Mode in the following link or follow the steps below.
Step 1: Using a manager passcode, log into any Toast device.
Step 2: On the Order Screen, press and hold the button of the item or modifier that is out of stock to enter Quick Edit Mode.
Step 3: In the Inventory dropdown select Out of Stock and click Done
Step 4: The item you 86’d will now be unselectable with a zero in the corner
Step 5: To make an 86’d item available again, select In Stock on the Quick Edit screen and click Done
86’ing from Toast’s backend
You can 86 an item or modifier from Toast’s backend instead of from a Toast device.
Learn how to 86 an item from the backend in the following video or steps below.
Note: MMM users will also follow this process. Using Advanced Properties to 86 an item will only change the quantity of the item at the location being viewed.
Step 1: Navigate to Menus using the navigation on the left-side of the Toast Dashboard
Step 2: Select Advanced Properties.
Step 3: Select Inventory from the Show/Hide dropdown.
Step 4: From the Inventory column, type the number "0" to 86 the item.
In the screenshot below, we’re 86'ing Signature Nachos.
Step 5: Select Save and Publish for the changes to take effect.
Step 6: To add the item back into inventory, simply delete the "0" zero in the Inventory column.
Note: If you have enabled future order scheduling for online orders (ordering in advance) and serve limited quantity items on your menu, Toast is unable to reserve those items for future orders. Therefore, if a guest adds a limited quantity item to their cart but another guest orders the last of that item for an ASAP order, Toast is not able to prevent the sale of the item to ensure all future orders can be fulfilled.
86'ing a modifier
You can also 86 a modifier by using the arrow next to an item to access the modifier group and adding a "0" in the Inventory column.