Overview
The Scan to Pay and Scan for Rewards features let users earn, redeem, and pay for in-store orders directly from the Lunchbox app using QR codes. When a restaurant has both features enabled in the Admin Dashboard, users will see two QR codes in their app, one for Rewards and one for Payment. This article explains how each feature works on Toast POS and what users can expect during the in-store checkout experience.
Prerequisites
Users must be registered and signed in to their Lunchbox account in the mobile app to use the Scan for Rewards or Scan to Pay features.
The registered users must have at least one payment method saved in their account to use Scan to Pay
When both features are enabled, the users should first scan the QR code in the Scan for rewards. This links their loyalty account to the order on the POS and allows staff to redeem eligible rewards.
When ready to pay, the user should scan the QR code via Scan to Pay.
If only the Scan for Rewards QR code is scanned, the user can use the rewards and earn points for the order, but will not be able to complete payment through the app.
Scan for Rewards (previously Scan for Loyalty)
Here's a breakdown of all the steps required to use Scan for Loyalty for in-store orders.
Step 1: In the Toast POS, navigate to the menu and select the Rewards tab. There, find and select Lookup Customer
| Step 2: A reward modal will pop up, select the Scan button
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Step 3: In the mobile app, the user can select the Scan for Rewards QR code in the Scan section
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Step 4: After selecting the Scan button on the POS, the camera will open, allowing the user to scan the Scan for Loyalty QR code displayed in the app.
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Step 5: Once the scan is complete, the user profile will appear on the POS. If the user has available rewards, they can be redeemed at this stage, or the staff can select Next to proceed and accrue points for the order.
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Step 6: Once the user is associated with the order, the staff will be able to see the user's information on the header of the ordering screen.
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Scan to Pay
Here's a breakdown of all the steps required to use Scan to Pay for in-store orders.
Step 1: The starting point is in the POS, after the order has been submitted, and it needs to be paid. The server must click on the payment screen and select the Lunchbox Scan to Pay/Payment Type.
Toast Go View: The Server must navigate to the Other payment type and select Lunchbox Payments
| Step 2: The POS will now open the camera to scan the QR Code from the mobile app. The user can now go to the app and pull up the Scan to Pay QR code in the Scan section.
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Step 3: The user can scan the QR code on the POS to tender their payment with the card on file
| Step 4: Then, if the payment is successful, we will see the payment applied to the order in the POS
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Payment and Order processing
If the user has loyalty credits, then when using Scan to Pay, it will use the available credits before using the credit card associated with the account, and the Scan page will look like this.
Orders paid using Scan to Pay will appear in Lunchbox with the Payment Status: Partially Paid for up to two minutes. This brief delay allows the order to remain open for any additional charges, such as tips. After two minutes, the order automatically reconciles and the status is updated. | 
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