DoorDash Drive Limitations
Lunchbox does not have the ability to overwrite the SOF Small Order Fulfillment caps of $150. Requests can be made Directly with DoorDash to have these caps updated. Orders over $150 sent through a non Large Order Fulfillment Contract may not be picked up.
Recommended tip percentages are not allowed to be lower than 15%. Lunchbox is contractually obligated to have recommended tips be no lower than 15%.
Lunchbox does not have the ability to update the name of your Doordash Drive Account.
Lunchbox does not have the ability to update user access into your Doordash Drive Account.
Important Note:
Drive Accounts and Marketplace Accounts look different in the DoorDash Merchant Portal.
Once your account has been created be sure to reach out to DoorDash to ensure you and your restaurant managers or user that will login to the store for day to day management have been granted proper access.
Doordash Drive accounts are indicated with a circle that is not a full bubble. We advise asking DoorDash Support to add the word drive to the name of the DoorDash Drive location to help better clarify
Doordash Marketplace will be a full green bubble when open
Both appear with a grey circle if the business isn't active.
How to Sign Up for DoorDash Drive
Note: If you have already sign up for DoorDash Drive before and only want to add a New Location, please proceed to the instructions for New Location Onboarding Sign Up Process.
The following steps are for clients that are using DoorDash Drive as their 3rd party delivery partner.
Standard Orders = Small Order Fulfillment (SOF)
Catering Orders = Large Order Fulfillment (LOF)
Net New DoorDash Drive Signup Process
NOTE: If you have a DoorDash Drive Representative and you are not working with a previous last mile delivery provider, reach out to them know that you are signing a location or brand up for DoorDash Drive through Lunchbox.
ADDITIONAL NOTE: If you are contracted into different rates than the form shows you will still need to fill out this form for the integration. Your DoorDash Drive Representative will then send you an amendment for the rates which you will then fill out. Once that’s fully executed, they will submit it to the Drive team to override the default rates to match the special rates that were offered. The SLA for that is about a week. So plan your launch accordingly.
Step 1 (NET NEW): Visit the DoorDash Drive Signup https://get.doordash.com/en-us/products/drive
Step 2: Fill out the below form with your corporation's business information. If your
business is corporate-owned (meaning all locations are owned by a single corporate
entity), then only one form will need to be completed. If your business model includes
franchisees, then your franchisees will each need to fill out their own form as well.
Step 3: Select Lunchbox as the primary online ordering provider and also choose how
you would like to handle your existing driver fleet (if applicable).
Step 4: Choose your Delivery plan (our choice already comes with a recommended tag).
This is for full automation of delivery via Lunchbox.
Step 5: Enter in location information as well as your accounting point of contact:
Step 6: Accept the terms and conditions, and submit. You will be presented with a final
confirmation screen like so–
Step 7: You will receive a confirmation email with your acceptance record. Please
download this and send a copy to your Lunchbox Onboarding Manager and share over the Business Name assigned to your account via your configuration workbook.
Step 8: Once the account has been created please grant Lunchbox access to your Doordash Merchant/Drive portal with the following login...
services+(Brand Name)@lunchbox.io
Once complete notify your Implementation Project Manager that the user has been invited to the Doordash Merchant/Drive Portal.
New Location Onboarding (NLO) DoorDash Drive Signup Process
All partners MUST sign up to Doordash Drive when onboarding a new location.
Step 1: From an incognito browser click paste this into the URL https://drive-onboarding.doordash.com/onboard?platform=2c53ee2d-fb50-4d00-8832-f99a44d82010
Warning: If attempting to access the link you receive this error that is likely due to caching. Make sure you are using an incognito browser for access.
Step 2: Login to your DoorDash merchant portal.
Step 3: This will take you to the Lunchbox Specific form. https://drive-onboarding.doordash.com/onboard?platform=2c53ee2d-fb50-4d00-8832-f99a44d82010
Step 4: Fill out the following details.
Warning: Do NOT submit multiple stores that share the same LLC in a single form unless you plan to have all stores pay a single invoice. If stores are meant to be billed separately then you need to make sure you submit a single form per store even if the LLC is the same.
Number of Stores to Onboard - 1
Legal Business Name - LLC name - (Store Name)
Example: Sarahs Sweets LLC - Astoria
Type of Organization - LLC
Accounting Contact
First Name
Last Name
Accounting Contact Email
Address of the Business
Check off the I understand and agree to the DoorDash Drive Fulfillment Agreement
Step 5: Once complete you will receive an email where you can download a copy of the acceptance record.
Step 6: Notify your Lunchbox IPM that the form has been completed.
Step 7: Please add [email protected] (Ex: [email protected]) as an adm in each location in your Doordash Drive merchant portal.
This will help LB to have access to DD and make sure it's set up and live.
Here is how to add Lunchbox as an adm user to your Merchant Portal account.
Doordash Drive External Business Name (EBN) ID
Once you have signed up for a NLO with Doordash Drive you should receive an email from Doordash within 72 hours containing the External Business Name (EBN) ID for your location. Please email the information to your Lunchbox Onboarding Manager.
Note: If you did not receive the Business ID information after signing up your location with Doordash Drive, please reach out to Doordash Drive Support to request it.
Here is how to reach out to Doordash for support.
https://help.doordash.com/merchants/s/merchant-support?language=en_US
Lunchbox can only configure the DDD integration after receiving this information.
Migrating to Lunchbox using Doordash drive
If a restaurant partner is migrating away from an online ordering provider
NOTE: If you have a DoorDash Representative, reach out to them in order to setup the DoorDash Drive integration through Lunchbox and let them know that you will be integrating with Lunchbox as well during the migration and to keep the existing integration in place.
CC: Implementation Project Manager & Your DoorDash Drive Rep
Subject: (Brand Name) Migrating to Lunchbox for Last Mile Delivery for (Large Order Fulfillment, Small Order Fulfillment or Both Small Order and Large Order Fulfillment)
Suggested Email Text:
Hello DoorDash!
We need assistance setting up (Brand Name) accounts on DoorDash Drive, with Lunchbox designated as the POS integration provider. This account is migrating away from (Prior Online Ordering Provider) the previous integration will need to stay in tact during the onboarding process and Lunchbox will need to be added as a new integration along with the existing integration to avoid service disruption while me offboard. This is the Lunchbox-specific account creation https://drive-onboarding.doordash.com/onboard?platform=2c53ee2d-fb50-4d00-8832-f99a44d82010 that was sent our way from our internal DoorDash contact if you can please assist in getting this setup.
Sincerely
If you do not have a DoorDash Representative, continue through the setup process below.
Step 1 (MIGRATING AWAY FROM AN EXISTING ONLINE ORDERING PROVIDER): Visit the Lunchbox DoorDash Drive Signup Form https://get.doordash.com/en-us/products/drive
Step 2: Enter in location information as well as your accounting point of contact:
Step 3: Accept the terms and conditions, and submit. You will be presented with a final
confirmation screen like so–
Step 4: You will receive a confirmation email with your acceptance record. Please
download this and send a copy to your Lunchbox Onboarding Manager and share over the Business Name assigned to your account via your configuration workbook.
FAQ
1- How long does it take for Doordash to set up the account (SLA to ping endpoints)?
It takes about 10 minutes for each form submitted.
2- What is the standard delivery radius for Doordash Drive?
It is around 3-5 miles, depending on location (NYC is less due to density).
3- What value does Lunchbox set up for my integration?
Lunchbox uses the Business Name ID for this integration.