Overview
Lunchbox puts the power of controlling several display options into restaurant partners' hands. Each of the following settings can be applied in order to empower their unique brand and offer outstanding customization services.
Find Web Display Settings
These settings are only available in the Admin Dashboard (New Admin). As a reminder, we can login to the dashboard via the ordering website by using our Lunchbox credentials. Visit this article to learn more
IMPORTANT NOTE: After making updates, we need to ensure the changes are saved and applied. We do that by closing the ordering website and reopening it to see the changes. If the changes don't take effect immediately, try viewing the website using an incognito browser.
To access Web Display settings:
Step 1: On the left-hand side, click Design > Web
Step 3: Next, click Display Options
Here is the list of available display options settings:
Change Item Note Character Limit
This setting is for changing the item note character limit. The default value is 150. The maximum number of characters is 999.
Change Special Instructions Character Limit
This setting is for changing the special instructions character limit. The default value is 120. The maximum number of characters is 500.
ASAP/Schedule Toggle
Enabling this option allows guests to place orders with two choices: ASAP orders, marked as “TODAY” for the day and “ASAP” for the time, or scheduled orders for a later time.
Suppress "Update Order Time" Modal for ASAP Orders
This feature adjusts the order time to the next available slot for ASAP orders when the original prep time has elapsed, without displaying a CTA modal to the customer. This feature is applicable only to ASAP orders.
Previously, customers placing ASAP orders who lingered past the prep time saw a modal requiring them to accept a bumped time, which interrupted checkout and sometimes caused frustration or cart abandonment. With this feature, the system automatically handles time adjustments for ASAP orders, creating a smoother and faster checkout experience.
To set up this feature, log in to the client's Admin dashboard, and from the left sidebar
Select Design
Select Web
Select Display Options
Find Surpress "Update Order Time" Modal for ASAP Orders and set toggle to active
Select Save
This setting only applies to ASAP orders. Scheduled orders will continue to prompt customers with the time bump modal when needed.
The adjustment will always respect the restaurant’s operating hours. If no slots remain available for the day (e.g., near closing), the system will display the order scheduler.
Expected behavior
When the " Suppress Update Order Time" Modal for ASAP Orders toggle is inactive:
When a customer wants to place an ASAP order, but the original prep time has elapsed (prep time > assigned ASAP time), the customer will see the time bump prompt to accept the new time for their order before they can place it.
When the " Suppress Update Order Time" Modal for ASAP Orders toggle is active:
Automatically adjust the order to the next available time slot without requiring the customer's confirmation
The notification about the new time discreetly appears, while the new time for the order is displayed on the Cart, Checkout, and Order confirmation pages
Edge case: If a customer waits too long and the restaurant no longer has available time slots for that day, the system automatically triggers the order scheduler instead of silently adjusting.
Display Partial Payments
This setting allows a user to split payments between separate cards and is visible on all service types
Display Promos And Rewards on Cart
This setting will display the 'Promos and Rewards' part inside the cart.
Display Drop Off Instructions
This setting will display 'Drop-Off Instructions' in the checkout page.
Display Delivery Instructions
This setting will display the 'Delivery Instructions' text input field on the checkout page. If activated, we must specify the service type it should be enabled for.
Use Store Images as Hero Images
Toggle this option to showcase store images prominently as hero banners, on the location and the menu page. This setting is unique per location. If a location doesn't have an image set, a banner image will be displayed.
Hide Include Utensils
This setting will hide the include utensils checkbox in checkout page.
Hide Chain Name
This setting will hide the chain name from the menu page if, for some reason, the client doesn't want to show it (e.g., different ownership).
Hide Store Address
This setting will hide store addresses. Sometimes client's doesn't want to make location addresses available online (e.g., cloud kitchens)
Display Order Tracking
This setting will display the 'Order Tracking' part in the confirmation page.
This time tracker is based on the Order Ready Time for the Customer and cannot be updated if the restaurant is experiencing delays. However, additional real-time tracking is achievable through our Delivery Dispatch integration, but that will not affect the Display on Lunchbox and will instead live as text updates via the Nash.
Customize Button Radius
This setting will customize the radius of the buttons. The default is 5. The lower number makes the button corners more square. The higher the number, the more rounded the buttons. At 25, the roundedness of a button stops changing.
Collapse Categories for All Menu
Combines the categories for all the menus and displays them as if they were 1 menu
Hide $0.00 Item Prices
This setting will hide item prices in the menu if the price is $0.00
Hide Restaurant Phone Number
This setting will hide the phone number of each restaurant from the Location page, Menu page, Checkout page, and Order Details page.
Show Item Prices On Menu Page
This setting will show item prices on the menu page.
Display Content Hub
This setting will display the content hub button and enable page access via the website header.
Hide Menu Item Images
This setting will hide menu item images on the menu page. Instead, the placeholder images will be displayed.
Filter Map Locations
Allow guests to view map locations by category
IMPORTANT NOTE: This setting is currently under construction.
Display Manage Payments
This setting will display the Payment Cards page in the user’s profile.
This setting does not remove the Manage Gift Cards UI if the restaurant is using the Ecard integration.
Display Addresses in Profile
This setting will display addresses in the profile.
Collapsable Modifiers
This setting will collapse the modifiers in the item modal at the beginning. It will expand the required picklists/modifier groups for an item.
It will collapse optional picklists/modifier groups.
UNLESS there is a default modifier selected. Then only the default modifier will appear.
To display the rest of the options inside any collapsed modifier group, the customer can click the caret to the right of any Picklist.
Hide Confetti Animation on Tip
This setting will hide the confetti animation when the user tips.
Enable Logo Redirect
This setting will redirect the user to the entered url when the logo on the top left is clicked. If this is disabled, the user will be redirected to the locations page.
Show Favorite Category
If this option is set to active, signed-in users will have the option to see their favorite items in the first menu category. Once the first item is set as a favorite, the new menu category will be created.
We can also control the name of the Favorite Items menu category by entering the preferred name in the Title input field.
Read more about this feature
Hide Vehicle Information
This setting will hide the vehicle info
Enable Additional Checkbox Options
This setting adds up to four checkboxes at checkout that customers can choose to select. It’s a flexible way to remind them about free, essential add-ons like Add Ketchup, Add Mayo, or Add Napkins. These options are always optional for the customer and come with no extra charge. They should only be used for items that are free and commonly forgotten.
IMPORTANT NOTE: Do not use this option to add Utensils, as Include Utensils is a separate option that can be controlled via
To add an option,
Enter the item name in the text input field
Select the +Add button
Select the Save button at the bottom
And this is how the checkboxes look on the ordering website and post checkout.
Modifier Display Style
Select the display style of the modifiers in the item modal
List: Menu items are presented in a list view, arranged in one column spanning the entire width of the device
Grid: Menu items are presented in a card style, arranged in two columns
Upsell Pop-Up
Enables pop-up at checkout screen for upsell items and/or packaging items
Modal
Cart
