Operate: Orders
1. Click on Operate
2. Click on Orders
The Orders tab will initially show all Locations and Service Types which you then can filter down to specific locations, service types, statuses and dates.
3. Click on + Location
The Orders tab will show all or 1 location's orders for the day or scheduled in the future.
If you would like to see past orders, simply change the date or date range.
4. Select a Location
You can search using the name, store id or select from the dropdown.
5. Apply Location Filter
After you've selected the location, apply the filters to display the location's orders.
6. Location Orders
Once you've applied the location filter, you will be able to view orders, their details, status and customer information.
7. Click on + Order Status
If you would like to filter the location's orders by their status, you can choose any applicable status.
8. Select a Status
Search or select an applicable Status to filter. This may include what is displayed across the top of the order screen including:
Unacknowledged (red) - order is waiting for manual approval
Acknowledged (blue) - order has been manually approved
Held (yellow) - order has been automatically approved, but has not been fired to the POS
Admin Hold (orange) - order tried to automatically fire 10 times, but received a POS error
Sent to POS (green) - order successfully sent to the POS
Completed (grey) - order successfully sent to the POS and has been closed out
9. Click on + Date
If you would like to filter the location's orders by the date they are to be sent to the POS, choose any date or date range.
10. Select a Date
Select the date that you would like to use to filter your orders.
11. Click on + Sort By
Sort the page's orders for the location by selecting an applicable filter.
12. Select a Sort By option
Sort the location's orders by the following:
Order Status Normal
Order Status Inverted
Customer Name
Driver Name
Order Number
13. Click on Reset Filters to remove any filters mentioned above
This will remove filters for the location, order status, date and sort by selections made.
14. Order Options
On the location's Order tab, you can view Order Details and perform some manual functions like:
Firing Held and Acknowledged Orders to the POS
Acknowledging Unacknowledged Orders
Releasing Admin Hold Orders (after they have been fixed and resolved)
Cancel Order
Refund Order
15. Fire Held or Acknowledged Orders
If you manually manage all orders or would like to "Fire" orders to the POS, you can do so for Held or Acknowledged orders.
16. Click on the 3 dots for More Order Options
For more options to manage a specific order, select the 3 dots to the right of the order.
17. Click on View Details
Select "View Details" to open up Order Details
Order Details
Order Details is still available in the previous version of the Admin, but you can still access an order's information from the location's Order Screen.
1. Order Details Content
The selected order will display the following:
Order Number - chronological and easily searchable
Location Details - the location where the order was placed
Customer Info - customer name, email & phone number
Payment Information - customer's payment method
Itemized Receipt - items orders, taxes, tips, service charges, etc.
Order History - order flow through the Lunchbox system
Payment History - payment flow of pending and accepted payments
Email History - emails sent to the customer, brand and/or support
2. Expand Order History
View the order flow through the Lunchbox system
3. Expand Payment History
View the payment flow of pending and accepted payments.
4. Expand Email History
View emails sent to the customer, brand and/or support.
5. Click on Orders to Return to the Orders Tab
The "Orders" button will take you back to the location's order page.
6. Location Orders
Note: There will be more functionality added to the Orders tab in future releases such as:
Search for Orders
Order Details
Pack Lists
Cancelations and Refunds
Stay Tuned!
Related Articles
Old 2.0 Admin Instructions: Please refer to this Orders Management article.