Order Processing
If you enter any value in the End of Day field, the system assumes you want to hold these orders and send them to the POS at the time entered in "End of day" for reporting purposes' on the day they're due. You should only set the time for "End of Day" for one of two reasons...
If the restaurant opens after midnight, it's so reports can span the time after midnight. So if a restaurant opens till 2:00 a.m. AND they want their reporting day to extend to 2:00 a.m., they would enter 2:00 a.m. in this field.
To send orders to POS at a specific time. So for example, if a store wants orders held and then sent to the store at 5:00 a.m. for all orders due that day, they would set this to 5:00 a.m.
WARNING: If the restaurant does not meet one of the criteria in 1 & 2 above, the '"End of day" for reporting purposes' field should be set with a value of 0. If it is not set to 0 then orders will get stuck in a red status.
NOTE: If your store doesn't open after midnight, and has Hold Future Orders On, then the End of Day value should be set to 0 and future orders will get placed into a Held/Fire status.
1. Click on Operate
2. Click on Order Processing
3. Click on the Order Processing Sub-Tab
4. Select a Location
Order Processing rules are location-specific and a location must be selected to manage your "End of Day" time.
5. Set your "End of Day" Time
Select the time and click on Save