All Collections
Admin
Legacy 2.0 Admin
Command (Call) Center Ordering
Command (Call) Center Ordering
Updated over a week ago

Command (Call) Center Ordering

​


​

Older 2.0 Admin Dash Instructions

In this article, we'll cover what needs to be selected in the Command (Call) Center before adding items to an order for Pick Up & Take Out Service Types.

This article shows how to start an order, but this can also be used when Editing Orders (for Catering) as well.

1. Navigate to the Older 2.0 Admin Dash version and click Call Center on the top Navigation Bar

Suggestion: Open this Call Center in a New Tab

Navigate to the Older 2.0 Admin Dash version and click Call Center on the top Navigation Bar

2. Search or Register a Customer to start a New Order

To edit orders, click on the Order Dashboard link to view all location's editable orders.

Search or Register a Customer to start a New Order

3. Once you've Located or Registered the Customer, click Start Order

Once you've Located or Registered the Customer, click Start Order

Pick Up & Catering Pick Up Orders

For Pick Up style orders, you'll only need to enter the ZIP or State in the Location Search

1. Select Pick-Up

This applies to Catering Pick Up as well

Select Pick-Up

2. Select the Ready Time & Date

If this is an ASAP pickup order, you don't need to select anything else.

For Catering orders, you may not be able to select ASAP orders, so choose a time and date that falls outside of your Lead Time parameters.

Select the Ready Time & Date

3. Navigate to the Location section & Click Search

Navigate to the Location section & Click Search

4. Use ZIP and/or STATE to find locations for Pick Up, then click Search

Use ZIP and/or STATE to find locations for Pick Up, then click Search

5. The Nearest location will appear for you to then click Place Order

If you see the option greyed out or unavailable, you may need to change the Service Type and/or Ready Time/Date

The Nearest location will appear for you to then click Place Order

Delivery & Catering Delivery Orders

For Delivery style orders, you'll only need to enter the full address in the Location Search

1. Select Delivery

This applies to Catering Delivery as well

Select Delivery

2. Select the Ready Time & Date

If this is an ASAP delivery order, you don't need to select anything else.

For Catering orders, you may not be able to select ASAP orders, so choose a time and date that falls outside of your Lead Time parameters.

Select the Ready Time & Date

3. Navigate to the Location section & Click Search

Navigate to the Location section & Click Search

4. Use the full address to find locations for Delivery, then click Search

Use the full address to find locations for Delivery, then click Search

5. The Nearest location will appear for you to then click Place Order

If you see the option greyed out or unavailable, you may need to change the Service Type and/or Ready Time/Date

The Nearest location will appear for you to then click Place Order
Did this answer your question?