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Command Center FAQ's (LB 2.0)

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Written by Marija Golubovic
Updated over a month ago

Overview

This FAQ outlines key updates to the Command Center in LB 2.0, focused on improving customer lookup, order placement, quoting, and editing workflows. This is a living and breathing library of FAQ, so please revisit it to check for updates.


Frequently Asked Questions

  • Q: What is the Command Center used for?
    A: The Command Center helps restaurant support teams place orders, manage customer profiles, send quotes, and track order history, often used for catering and bulk orders that need hands-on assistance.

  • Q: What improvements were made to customer lookup?
    A: Set of improvements was introduced in July 2025:

    • The customer list now defaults to a LIFO view (most recent users at the top).

    • Support can search by any field (name, email, phone, company) with partial match support

    • Filters and sorting are more flexible, with visible filter indicators and options like sort by email, username, or date created.

  • Q: Can I start an order directly from the Customer Lookup page?
    A: Yes. Once a customer is selected, agents can immediately begin an order. Saved addresses and the last used location appear first. There's also an option to add a new address with optional manual entry

  • Q: Is there a faster way to start pickup orders?
    A: Yes. A "Looking for pickup? Start here" shortcut bypasses address selection. The service type is locked to Pickup or Catering Pickup, and support can search for restaurants by ZIP, city, or state.
    ​

  • Q: How are restaurant locations displayed?
    A:

    • Favorite locations appear at the top, followed by others sorted by distance

    • Status labels (Available, Unavailable) indicate store availability

    • Sort options include Distance, Frequency, Alphabetical, Availability, and Delivery Time

  • Q: Has the checkout or payment process changed?
    A: No. Checkout continues to direct to the existing payment flow in LB 2.0. Partial payments are not available unless enabled in Admin.

  • Q: Can orders be edited after placement?
    A: Yes, but only within a 60-minute lead time. A disclaimer appears on the success page. Edits can be made without losing the current cart, and quantity updates use the same +/– interface.

  • Q: If a customer has already paid for a quoted order but the order is later edited and a new quote is sent, does the initial payment still apply?
    A: Yes. The initial payment remains valid, and any additional charges from the updated quote will be added for the customer to pay.

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