Overview
The new Command Center brings powerful ordering capabilities to the Admin Dashboard, built for orders of any size and any service type. This article offers a high-level look at the full ordering flow, from customer lookup to payment, along with key features designed to streamline the ordering experience and order management.
Functionality
This article covers navigation and functionality of the improved version of Command Center by explaining new features through the ordering process, which is the primary functionality. However, please note that we have a separate article that explains the ordering process in depth: Command Center: Placing Orders (LB 2.0)
Customer Look up
The Customer Look-up is now a default page when accessing Command Center. Here we can:
Register a customer. Here's how to do it
Look up the customer
Filter and sort the customers
See customer details: first and last name, email, phone number, account status, and order history.
The new Omni-search bar offers live, type-ahead results across all key fields: Email, Fax, Order ID, First Name, Last Name, Company Name, as well as combined name searches (e.g., “Paul Zarmati”) and Tax-Exempt.
Filtering options now include Email, Company, Username, Status, and the most recent Order ID. Multiple filters can be applied at once, with a clear applied-state indicator.
For easier navigation, the user list can be sorted by Status (active or inactive), ID, Name, or Email, each available in ascending or descending order
For more details, visit Command Center: User Management LB 2.0
Once we find the customer, we can proceed with the order placement by selecting the Start Order button. We will be navigated to the Location and Services Details page
Location & Service Details
Upon accessing this page, we can have a different view. For new customers, we can enter the address. For registered customers, we already have an option to select previously saved addresses. They are listed first in the Customer's address section
We can even bypass the address entry if we need to place a pickup order. In the bottom part of the Customer Address section, we have a Pickup shortcut.
If we select the Start Here button, we will jump straight into the pickup flow, and the Service Type will be locked to Pickup or a Catering Pickup. Restaurant location search supports ZIP/ City/ State, and restaurants are sorted by proximity.
If you switch to Pickup later, the restaurant address is used to power the results. For example, in the image below, we started a delivery order, got the list of available restaurant locations, and then switched to pickup. The list remained the same, and the ZIP/City/State were not required.
Here is a full list of actions we can take on this page:
Add or select the customer's address (for delivery or to locate a pickup location),
Start the pickup or catering pickup order via the Pickup shortcut: Start Here to start a pickup order
Choose a service type: The dropdown shows all service types enabled for each restaurant, unless using the Pickup shortcut
Time and date for the order:
Time slots are grouped into easy ranges (e.g., 06:30–07:00 pm) with AM/PM/ALL filters.
Available stores offer ASAP or Future orders. ASAP is the default when available. Unavailable stores allow Future orders only.
The restaurant’s local time zone is shown clearly with slots and in the cart; the time zone also appears in timing modals.
Pick a restaurant location for the order
Favorite locations:
Locations can be saved as favorites for faster access.
Favorites are view‑only in Command Center (no favoring/unfavoring by CC users)
Registered users can make a location a favorite via ordering websites or apps. They can select the Heart icon next to a location name to add it to the favorites list. Select the icon again to remove it. Their selections will be visible in the Command Center.
Sort locations by name or distance:
Favorite locations are listed first, then other ones by the miles distance from the customer's address.
See the location status: Available/Unavailable; Busy label is coming soon.
Sort locations by: Distance, Frequency, Alphabetical, Availability, and Delivery time estimate.
Start the order
Create/ Edit Order & Menu page functionality
The Create/ Edit Order step is a standard menu page, but with advanced properties. Besides browsing the menu and choosing items, we can:
The menu defaults to All Items, but we can filter items
by item classes (gluten-free, spicy, vegan, vegetarian, dairy-free, nut-free, etc.)
and allergens (milk, eggs, fish, wheat, grains, etc.)
Sort items by item names (A-Z, Z-A) or price (low to high or high to low)
Look up an item for the selected menu group
Faster item quantity updates: Inline +/- plus direct type‑in (e.g., enter “10”)
We can enter Item notes:
They are only available when the item_notes setting is enabled for the chain.
The item notes are included in the receipt preview and persist when you navigate back to the menu item.
We can view customers' favorite items and save them as favorites. This will create a new, top-level menu category called Favorites. The experience is the same as for web and mobile apps, and you can read more about it in the article Favorite Items
We can set the menu view to list or grid
We can also select to edit Order details, and it will navigate us back to the Location & Service details step
Finally, we can view, edit, or remove items from the cart and view the price breakdown.
From here, we can proceed to Checkout, to the Payments page, or Save As Quote. If you want to read more about Saving order as a quote, visit Command Center: Placing Orders LB 2.0 (Send an Order Quote/ Save Order as a Quote)
Payments and Checkout Experience
In the Payment steps, we can
Choose a payment method, enter card details, and save the payment card on file
We can enter a promo code and add a tip
Add an Order note and an Internal Order note (not visible to the Customer)
Additionally, in this step, we can also view and edit Order details, as well as the cart items and the price breakdown
Finally, here we select the Place Order button to finalize the order for our customer
IMPORTANT NOTE: Partial payments are hidden/disabled unless explicitly enabled in the Admin dashboard
After selecting the Place order button, you will be navigated to the Order Details page.
Additional Features
Full Screen
The Full Screen option allows the Command Center tab to expand across the entire screen, minimizing distractions and helping prevent errors by limiting where admin users can click while working. This feature is especially useful for team members focused solely on taking orders through the Command Center.
