Overview
Voosh offers a set of custom alerts and notifications for a great number of supported features. Alerts and notifications can be set for tracking operation quality, downtime, reviews and ratings, dispute manager, finance, promotions, and ads.
Clients can customize alerts by selecting the users to receive notifications, the locations to monitor, and the off-premise channels to track. To activate alerts, they must configure triggers for inaccuracy rates, set the alert frequency, and choose a notification platform (email, SMS, or the Voosh dashboard).
Quality Operations alerts
Quality Operations alerts help clients monitor and address critical order fulfillment issues. Clients can configure and manage the following alerts:
Inaccuracy Rate Alerts: Notify clients when discrepancies occur in order fulfillment, enabling timely corrections to improve accuracy and reliability.
Unfulfilled Rate Alerts: Triggered when the rate of unfulfilled orders reaches a critical threshold, prompting immediate action to resolve and reduce fulfillment issues.
M/I Rate Alerts: Notify clients when the ratio of item-specific errors to total item errors exceeds a predefined limit. This alert highlights potential order accuracy problems, helping clients take corrective actions to enhance item-level performance.
Downtime alert
This alert informs clients when a store location is closed too often, risking less business and lower rankings on delivery platforms.
Reviews and ratings alert
Clients can be notified if average ratings fail below a specified threshold, enabling them to maintain high customer satisfaction and repeat business rates.
Dispute manager alerts
Dispute Manager alerts help clients monitor and manage disputes with off-premise platforms, ensuring timely action and maximizing reimbursements. Clients can configure alerts and get notified for the following:
Dispute Rate Alerts: Triggered when the frequency of disputes with off-premise platforms exceeds a pre-defined threshold. These alerts enable clients to track and manage dispute occurrences to maintain efficient operations.
Pending Disputes Alerts: Notify clients when the number of unresolved disputes reaches a specified threshold, prompting timely action to address them.
Dispute Loss Rate Alerts: Activated when the percentage of disputes lost against off-premise platforms increases, helping clients identify areas for improvement in their dispute-handling processes.
Finance alert
These alerts can be set for any discrepancies in invoicing and payouts from off-premise platforms. Clients get notified about changes or anomalies in commission rates charged by off-premise platforms, helping them to keep track of costs.
Promotions alerts
ROI Alerts: Notify clients when the return on investment (ROI) for active promotions deviates from a pre-set threshold. This helps clients evaluate the performance of their promotions and make necessary adjustments to their strategies.
Lapsed Promotions Alerts: Inform clients when promotions have ended or become inactive, allowing them to renew or update them as needed.
Ads alerts
Alerts for Ads offer various configuration options to help clients monitor and optimize their advertising performance:
Lapsed Ads Alerts: Notify clients when sponsored ads have ended or become inactive, enabling them to renew the ads or adjust their marketing strategy.
Average Cost per Order Alerts: Triggered when the cost per order from advertising fluctuates, allowing clients to track and optimize their ad spending.
Ads ROI Alerts: Notify clients when the return on investment for sponsored ads falls below or exceeds a pre-determined threshold, helping them evaluate and refine their promotional strategy.
Click Rate Alerts: Alert clients about changes in the click-through rate (CTR) of active ads, providing insights into audience engagement and ad effectiveness.
Conversion Rate Alerts: Triggered by changes in the conversion rates of active ads, helping clients assess how well their ads are driving sales.