Overview
The Downtime Controller measures Average Downtime, Average Downtime Hours, Peak Downtime Day, and Closed Stores. In this part of the Operations Quality Dashboard, clients can manage their Alerts and Auto On feature which we are going to explain further. The Downtime controller also shows the Hourly performance, Downtime percentage, and Top 5 and Bottom 5 store locations
Average Downtime
The Average Downtime is calculated as the percentage of the total time a store is closed compared to its total operating hours. It also displays the percentage comparison for the selected period.
Average Downtime Hours
The Average Downtime Hours is the average time presented in hours, that selected locations experience store closures when they were meant to be open. It displays the avg. downtime hours for the last period for the selected time and shows the peak hours.
Peak Downtime Day
The Peak Downtime Day is the day when the store is closed the longest during its regular operation hours or the hours it's supposed to be open. It displays the Day and the highest downtime store location.
Stores Closed
The Stores Closed displays the number of store locations that are down at the current hour.
Hourly Performance
The Hourly Performance displays the daily average uptime and downtime for the chosen store location over the specific selected period.
Downtime Percentage
The Downtime percentage shows the average daily downtime compared to the average operational hours for the selected locations over the selected period.
Top 5 and Bottom 5 Stores
This is the visual representation of top store locations with the lowest downtime and bottom stores with the highest downtime.
The Downtime Controller offers a store-wide downtime breakdown, which can be filtered by location. It shows the Downtime rate, Offline Hours, and Peak Day.
Downtime rate
The average downtime rate is calculated as the percentage of the total time a store is closed compared to its total operating hours. It shows the comparison with the previous period for the selected time (e.g. if the selected time is the month of December, the percentage for November will also be displayed) along with the estimated lost revenue per location during the downtime period.
Offline Hours
The average downtime hours is the average time, in hours, that selected store locations experience store closures when they were meant to be open. It shows the total offline hours per location for the selected period and the peak hours for the selected store location.
Within the Downtime Controller, there are two additional features: manage alerts and Auto-ON
Downtime Notifications
Alert management is the option that enables clients to stay ahead with real-time monitoring.
The alerts (notifications) can be set for the specific store locations and brands, and it includes options to choose the 3PD channels to track, set frequency (immediate alerts or every 1 hour, 2 hours, or 3 hours), set trigger that can be automatically set when the store locations offline and to choose alert methods (SMS, Email or notification in the Voosh dashboard). Additionally, alerts can be paused for a specific location.
Auto-ON
This advanced feature automatically reactivates outlets when DoorDash and UberEats deactivate them due to low availability of delivery partners, high unfulfilled order rates, or excessive orders causing delivery people congestion.
The ordering platforms are checked automatically every 5 minutes and send a notification to the client if the outlet is off. Also, whenever an outlet goes off without the client's consent (without the manager coming in and manually turning 3PD off), the downtime controller comes in and switches it on.