Downtime is tracked in two ways:
Tracking the downtime occurs during standard operating hours and clients can see how long it lasts.
Tracking the percentage of times store locations were unavailable during open hours.
Minimizing downtime will improve organic reach on off-premise platforms.
The Downtime Day helps identify the day with the highest amount of downtime. Pinpoint critical issues and take proactive measures to improve store operations.
Both Downtime % and Downtime Day can be sorted by specific location and brands.
In addition, there is a Downtime drill-down which enables clients to dive deep into downtime data at individual store and brand levels. It tracks each location's downtime percentage and the common Downtime day, and it tracks the changes over time for the selected period.
