Lunchbox Order Aggregation
Proprietary Product of the Lunchbox Restaurant Technology Suite
Lunchbox Order Aggregation allows operators to consolidate all third-party marketplace orders with Doordash, Grubhub, EZcater, UberEats, Postmates, and Skip the Dishes, pulling all order information into a restaurant's point of sale (POS) system(s). Menus are automatically updated, including 86'd items and business hours. Order Aggregation employs smart business intelligence and AI to facilitate the implementation of 3rd-party marketplace menus, images, prices, and more.
While this new revenue source has proven very lucrative for operators, new operational and technology challenges have typically introduced order management problems that impact FOH and BOH efficiencies. Restaurants seeking to grow online ordering will work with multiple marketplaces and, in many cases, multiple POS systems. In this situation, a restaurant’s existing technology stack usually cannot provide the seamless disparate systems integration and menu curation capabilities needed to automate multi-channel ordering flows.
Order Aggregation Features
With Lunchbox Order Aggregation, restaurants are enabled to dramatically increase their off-premise order revenue through the following product features:
Product Feature | How It Works | Benefits for Restaurant Operators |
Direct Marketplace Updates | Update all marketplace menus and prices in real-time, including 86’d items, through the restaurant’s POS system(s). |
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Automated Business Hours | Business hours, seasonal hours, and temporary closures are automatically uploaded and updated across 3rd-party marketplaces. |
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Smart Menus | Deploys unique ‘Smart Menu’ technology that automatically adapts POS menus to 3rd-party menu structures/features and limitations. |
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Order Throttling | Control how many orders can be placed based on order volume, time of day, or dollars spent on a store-by-store basis. |
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Optimized Order Management | Orders are held and then sent to the restaurant’s POS system(s) ‘just in time’ for optimal driver pick-up timing. |
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Order Aggregation Limitations
Canceling or Voiding an order on the 3PD Marketplace does not import into Lunchbox. Orders must be canceled on all three platforms: the 3PD Marketplace, Lunchbox, and POS.
We do not currently support self-delivered Marketplace Ordering
We do not currently automatically overwrite the Takeout Pricing (A dev escalation would be required to achieve this for DoorDash. Ubereats would need to be manually adjusted.)
If you have menus overridden to close on certain days on the online menu, we cannot override these settings. You would need to uncheck and remove any daily closure overrides.
We do not have the ability to remove other integration menus from the ordering platform. You would need to contact Marketplace Support to remove old menus. This can be done on the day of launch.
We do not have the ability to remove the previous aggregator's connection to the marketplace. It is important to remember to reach out to both the previous aggregator and the marketplace to remove the previous integration. Failure to do this could lead to order failures.
We do not have the ability to send more than one menu to each 3PD Marketplace by location by marketplace.