Menu Testing and Void Reasons
Testing your menu requires Lunchbox to place a series of test orders to ensure that everything is working properly. Test order time frames should be setup with your IPM during the onboarding process.
Voiding orders on Lunchbox does not sync to POS. This means that when adjustments need to be made on orders you will need to void them in both the POS and on Lunchbox. If you are using order aggregation you will also need to make the adjustment on the 3PD side.
Lunchbox will not be able to go into your POS to void the orders so it is important that your restaurants void out the test orders in the POS to ensure accurate reporting. We recommend you do this with a void reason called Lunchbox Testing. To create void reasons read below. Test orders will be noted with a customer name of Test Order Do Not Make and item and order notes with the same note whenever possible.
Creating void reasons for future and canceled orders
In a typical Aloha Takeout installation, you create two void reasons in the Aloha POS for future orders and canceled orders, and associate these in the Takeout Settings function. You can use these existing void reasons; however, you most likely will create new void reasons specifically for online orders.
To create the ATO void reasons:
With Takeout, Quick Service, or Table Service selected in the product panel, select Maintenance > System Settings > Void Reasons.
Click New to create a new void reason.
Under the ‘Settings’ group bar, type a name for the void reason in ‘Description.’ Recommended: Lunchbox Testing.
Select or clear Return voided items back to inventory based on the following criteria:
For a Future Order void reason, clear Return voided items back to inventory, as these items are not ordered.
For the Canceled Order void reason, select Return voided items back to inventory, if you can prevent the items from being prepared or you can reuse the items. Clear Return voided items back to inventory, if you typically prepare and waste the items as a result of a canceled order.
Select Do Not Report for the future order void reason.
Clear Do Not Report for the canceled order void reason.
Click Save.
Repeat this procedure to configure either the future order or canceled order void reason.
Click Save and exit the Void Reasons function.