Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Configuring Order Modes for Lunchbox
Order Modes will be connected to Lunchbox Service Types (i.e. Pickup, DoorDash, Catering) to indicate Source and Destination when orders are received by the POS.
Lunchbox will use the "Type" in our configuration: (case sensitive)
Aloha Takeout supports several order modes that are mapped with order modes from the Aloha POS system:
Call-in
Catering
Curbside
Delivery
Drive-thru
Faxed-in
Walk-in
Web
Lunchbox Order Mode
Lunchbox supports the below Order Modes "Types":
Other
DineIn
Delivery
Curbside
Notification
Pickup
DriveThru
You must share the POS order mode ID with the third-party delivery service for their use.
When the delivery service submits an order with that ID, Aloha Takeout recognizes that the order is from that service. The most logical mode to use is the order mode mapped to Web in Aloha Takeout. However, if the site supports several delivery services, you must leverage another of the supported order modes. For example, if you currently don't use the Call-in order mode, create a POS order mode for the ‘TakeItAway’ delivery service, link the order mode to Call-in in ATO, and share that POS order mode ID with ‘TakeItAway’ so they can use it.
To do this, first create a new order mode in the POS system. Don't use an existing order mode that is in use. Implement a naming convention to identify specific delivery services. In this example, TIA is used for the fictitious ‘TakeItAway’ delivery service.
Note
As of ATO v19.x, you must define a source and destination record to address all order sources leveraged by an online ordering solution, such as a store website and a delivery marketplace. This enables the online ordering solution to inject orders into ATO. If this record doesn't exist, order injection will fail.
To create an order mode in the POS system:
With Quick Service, Table Service, or Takeout selected in the product panel, select Maintenance > System Settings > Order Mode.
Under the ‘Settings’ group bar, type a name for the order mode, such as ‘ATO Call-TIA.’ Note: The character space is limited.
Select Active.
Leave all remaining options as their default unless otherwise instructed.
Click Save.
Repeat this procedure for any other order modes you need to create for a delivery service.
Exit the Order Mode function.
Next, map the POS order mode in Aloha Takeout.
To map a POS order mode in Aloha Takeout:
With Takeout selected in the product panel, select Maintenance > Takeout Configuration > Takeout Settings.
Select the Order Modes tab.
Figure 5 Takeout Settings - Order Modes Tab
If not already mapped, click the New drop-down arrow, select the order mode type, and click OK. The order mode appears in the list of ATO order modes.
Select the corresponding POS order mode from the ‘Order mode’ drop-down list.
Configure the remaining options as you would for any other mapped order mode in Aloha Takeout.
Repeat this procedure for any additional order mode you need to map.
Click Save and exit the Takeout Settings function.