Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Limitations
Lunchbox does not have the ability to import Prep Time Strategies from the POS.
Lunchbox does not have the ability to overwrite POS Time based setting limitations
Lunchbox does not have the ability to overwrite POS Printer routing or order firing behavior.
Prep Time Management
Lunchbox does not currently support importing prep times with the Aloha BSL integration. All Prep times must be managed in the Lunchbox Admin Dashboard via the location specific service types.
Note: If you are in onboarding please be sure to include your location-specific settings in the configuration workbook.
Follow the links below to learn more about managing prep time.
Manage Prep Time: https://support.lunchbox.io/en/articles/8684269-service-type-management#h_3f693fd55a:~:text=Edit%20Lead%20Time-,Manage%20Prep%20Time,-Edit%20Prep%20Time
Dollar-Based Prep Time/ Subtotal Prep Time Rules: https://support.lunchbox.io/en/articles/8684269-service-type-management#h_5ae325f9db
Item Based Prep Time: https://support.lunchbox.io/en/articles/8684293-menu-item-management-lb-2-0
Understand Prep vs Lead Time for LB: https://support.lunchbox.io/en/articles/8684253-understanding-prep-vs-lead-time-for-lb-2-0
Order Throttling
Managing Order throttling is done entirely in Lunchbox through the use of our Order Processing Tab. Read the article below to learn more.
LB 2.0 Operate: Order Processing - Order Throttling - https://support.lunchbox.io/en/articles/8684354-lb-2-0-operate-order-processing-order-throttling