Why use Revenue Recapture?
Take Control with Dispute Manager - Disputes can drain time and profits. With Dispute Manager, centralize all your issues, automate responses, and recover lost revenue faster. Say goodbye to manual tracking and endless back-and-forths. Let us handle the disputes while you focus on delighting your customers.
Maximize Resolutions, Minimize Hassles - Unresolved disputes can tarnish your restaurant's reputation and hurt revenues. Dispute Manager proactively identifies and addresses issues, ensuring maximum resolutions with minimum effort. Streamline the dispute process, protect your earnings, and focus on what you do best - serving delicious meals.
Protecting Your Restaurant's Bottom Line
This section covers Dispute Manager, detailing how it helps restaurants monitor and resolve disputes efficiently.
What Is the Dispute Manager?
Dispute Manager centralizes all dispute-related tasks into one streamlined dashboard. It automates the dispute process for orders from platforms like Uber Eats, DoorDash, and Grubhub, allowing you to track, submit, and resolve disputes without the back-and-forth hassle. Instead of manual intervention, Dispute Manager automates everything, saving you time and helping you recover lost revenue faster.
In case a dispute arises, here's what Dispute Manager can help with:
Automated Submissions: Once an issue is flagged, Dispute Manager automatically submits the dispute across all relevant platforms, ensuring timely filings and preventing missed deadlines.
Real-Time Monitoring: You can see the progress of each dispute in real-time, with updates on recovery amounts and issues resolved.
Recover Lost Revenue: By automating disputes, Dispute Manager helps recover revenue that would have otherwise been lost due to discrepancies, cancellations, or refunds not being properly handled.
Why Is Dispute Management Important?
Disputes can drain profits and tarnish a restaurant's reputation if left unresolved. The faster disputes are handled, the quicker you can recover revenue and prevent future issues. Dispute Manager ensures that even the most minor discrepancies are addressed, keeping your financials on track and protecting your restaurant from unnecessary losses.
Understanding the Dispute Dashboard
Dispute Rate & Win Rate :
Dispute Rate & Win Rate
The dispute rate represents the percentage of orders disputed, while the dispute win rate shows the percentage of successfully won disputes. For example, if your dispute win rate is 95.22% (as shown in the image), this means you've recovered over 95% of the disputed amounts.
Automating Disputes :
Automating Disputes
Dispute Manager makes it easy to automate disputes across platforms like DoorDash and Uber Eats. The "Manage Auto Disputes" option allows you to set up automated systems for handling disputes. Once enabled, Voosh will automatically file disputes within the specified platform's guidelines, significantly reducing the manual effort involved.
Setting Up Auto Dispute :
In the Auto Dispute section, you can select the specific platforms (DoorDash, Uber Eats, etc.) and locations to set up automatic replies for disputes. For restaurants managing multiple locations, this feature ensures each dispute is handled efficiently across all sites.
How to Automate Dispute Management
With a single click, Dispute Manager automates the dispute resolution process for platforms like DoorDash, Uber Eats, GrubHub, and more, as shown in the image above. The system ensures disputes are filed promptly and accurately, saving you hours of manual work and boosting revenue recovery.
Best Practices for Dispute Management
To maximize your financial recovery, follow these key practices:
Prioritize High-Value Disputes: Start with large orders to recover more significant amounts of revenue faster.
Timely Submission: Platforms like Uber Eats and DoorDash have tight windows for submitting disputes (30 days for Uber Eats, 14 for DoorDash). Submit disputes promptly to avoid missing out on recoverable revenue.
Comprehensive Evidence: Provide clear, accurate evidence for each dispute to increase the likelihood of a favorable resolution.
Flag Suspicious Customers: Be aware of potential fraudulent claims and flag them to avoid further losses.
Example: Dispute Scenario
Let's say a restaurant receives a $150 chargeback for a canceled order on DoorDash. Using Dispute Manager, the restaurant pulls all relevant transaction details, submits the dispute, and tracks the progress in real time. Without manual intervention, the restaurant is able to resolve the dispute and recover the lost revenue quickly.