IMPORTANT:
If your restaurant is looking for answers on the integration with Nash Delivery Dispatch, please reference the Dispatch FAQ article
1. What's order aggregation?
Lunchbox Order Aggregation is an all-in-one integrated system for managing third-party online ordering with Doordash, Grubhub, EZcater, Uber Eats, Postmates, and Skip the Dishes. It consolidates all of your in-house and third-party marketplace orders and pulls all order information into your restaurant's point of sale (POS) system, no matter where they come from. As a restaurant brand, you can manage all your third-party marketplace platforms in one centralized place to receive menu, price, and location information through Lunchbox.
2. What are the benefits of having Lunchbox Order Aggregation?
With Lunchbox Order Aggregation, restaurants can increase their off-premise order revenue through product features that benefit restaurant operators while saving time by not managing menus in each platform separately.
3. How do I cancel or void orders when Lunchbox is integrated with third-party platforms such as Uber Eats, Doordash, and Grubhub?
Canceling or Voiding an order on the 3PD Marketplace does not import into Lunchbox. Orders must be canceled on all three platforms: the 3PD Marketplace, Lunchbox, and POS. This will allow for reconciliation.
4. How do I modify my marketplace menu?
Creating and editing all aspects of your menu should be done first inside your POS and then on Lunchbox, which will automatically update in the marketplace. If you still wish to change any metadata after you make changes to POS, you can make the change in Lunchbox.
Note: To avoid breaking integration, do not delete any menu or menu items inside the Lunchbox Dashboard.
5. Why is an address unavailable for Delivery?
We do not support self-delivery for order aggregation. The address delivery zone must be set up on the 3rd party website.
6. How can I track orders placed on third-party platforms such as Uber Eats, DoorDash, and Grubhub??
All order tracking should be done on the third-party's platform.
7. Why does a delivery order not have a tracking ID?
Tracking IDs are available on the marketplace website, not on Lunchbox. See an example of how to track an order on Uber Eats.
8. Why is a delivery order showing a 'no-driver assigned' or stuck in 'needs delivery' status in the admin dashboard?
Most marketplace deliveries give the expected delivery time before the order has been assigned to a driver. As a result, the expected delivery time can change depending on how long it takes to find a driver, where the driver is when they receive the order, and whether they have other deliveries to complete. In rare circumstances, marketplace deliveries might not be able to find a driver at all. If this happens, they will most likely refund your order using the payment method you used. There is no option to manually assign a driver when ordering from marketplace deliveries.