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Handling Fraudulent Transactions
Handling Fraudulent Transactions
Updated over a week ago

At Lunchbox, the security of our customers and partners is paramount. We are committed to providing a secure and reliable online food ordering platform. Despite our robust security measures, fraudulent transactions can occur. In such instances, we take immediate and decisive action to address and mitigate any potential harm.

We use advanced fraud detection software to vet all online transactions continuously, enhancing our ability to identify and prevent fraudulent activities before they affect our stakeholders. Additionally, Lunchbox undergoes yearly PCI compliance audits to ensure that we meet the highest security standards required by the payment card industry.

For confirmed cases of fraud, we take steps to reverse unauthorized transactions and issue refunds. We also continuously refine our security protocols and update our systems to prevent future incidents.

To further prevent chargeback fraud, especially in cases of online orders, we recommend implementing additional security measures. These include capturing card imprints and verifying the identities of customers at order pickups. It is crucial to ensure that the identity of the cardholder matches the person making the purchase. Similar to in-store scenarios where an unauthorized payment may lead to chargebacks, online transactions require the same vigilance.

The importance of reporting instances of fraud to the authorities cannot be overstated. Maintaining surveillance footage of the order pickup area can provide crucial evidence to combat chargebacks and assist law enforcement in their investigations.

Lunchbox is dedicated to maintaining a trustworthy environment for all our users. We encourage our users to remain vigilant and report any suspicious activity to local authorities immediately.

For further assistance or inquiries, please contact our customer support team at [email protected]

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