Overview
After successful onboarding with CardPointe, clients will have access to the CardPointe dashboard that allows them to view and track real-time transactions, create and download transaction reports, issue refunds and void transactions, monitor daily and monthly sales performance, manage chargebacks and retrievals, and much more.
Dashboard Homepage
The CardPointe dashboard homepage provides an overview of the transactions for locations assigned to the user.
As a reminder, you can create and manage CardPointe access and instructions are available CardPointe Dashboard Access LB 2.0
On the homepage, they can track various activities
Authorized and Captured amounts (per location)
Notifications, along with quick access to the notification configuration
Funding trends
My Account
In this section, we can see a list of assigned accounts (client's locations),
Account (location) name
Merchant IDs,
Location Status (Live vs. Boarded),
The date account (location) was created,
PCI Compliance Status (compliant vs not compliant)
Contact Information
Card Acceptance
Additionally, in this section, we can track Equipment and Equipment Orders, but these sections are not relevant for Lunchbox.
💡If a location is not yet PCI compliant, the CardPointe team will provide access to their PCI compliance portal and help guide merchants through the SAQ (Self-Assessment Questionnaire) process.
In order to register, clients must do so from the same IP address used to sign into their merchant application and disable pop-up blockers, otherwise, they may receive an error.
Reporting
In the CardPointe Dashboard, clients can view and save various reports for each of their locations they have access to, and also generate reports for multiple locations.
To access this section, they need to:
Select Reporting in the top navbar
Select the report they want to see:
Transactions,
Gateway Batches,
Funding,
Chargebacks (card disputes),
and Retrievals (to check if the chargeback was legitimate)
Select filters:
Date,
Location,
Transaction amount (min-max),
Method: ACH Reject, Cash Advance, Refund, Sale, Void Refund, etc.
Transaction Status: Authorized, Batched, Captured, Declined, Failed, Partially refunded, Partially voided, Processed, Refunded, Rejected, Verified, Voided, etc.
Brand: Amex, Cash, Discover, Visa, MasterCard, etc.
Frontend (the platform the transaction was made): 3rd party Source is relevant for transactions made via Lunchbox ordering platforms
Entry Method: for Lunchbox ordering platforms, e-Commerce, or Swipe/Retail should be checked
After generating a report, clients can also save it if they:
Select Unsaved report
Select Save
Confirm the name of the report
Set the visibility (private/ public)
Select the Save button
The report will be visible under Saved Reports
Void and refund
To refund a transaction, we must first find it in the Reporting > Transactions.
Transactions that have status "Authorized" or "Processed" can be voided. Also, they can only be voided if they were made on the same day.
Authorized = the card was entered during the transaction, but the payment wasn't captured
Processed = the card was authorized, captured, and it was batched out and funded, and then authorized again
Batched = authorized transactions that have been finalized and sent for settlement
Declined = declined transaction
Transactions that have status "Processed" can only be refunded
Security parameters
Under Administration> Security, clients can find security features they can set up per location.
They can set:
Transaction Amount Limits: They should enter the maximum allowable transaction/ refund amount for the selected location (merchant). For example, if the max transaction /refund amount is set to $10, it will decline all transactions over $10.01
The max transaction and refund amount acts like a buffer, which will stop an order from going in, as well as stop an order from being refunded
CVV validation: When active, CVV mismatches are automatically declined
ASV validation: When active, Address Verification System (AVS mismatches are automatically declined
Auth Verify Threshold: Transactions under the set dollar amount will be authorized and voided if there is an AVS mismatch. Transactions over the set dollar amount will be verified before an authorization is attempted
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