Background
Comp Cards are a user-friendly and adaptable method of offering customers discounts and rewards. These cards are preloaded with different dollar-based discounts that can be fully redeemed during a purchase. Comp Card utilizes our loyalty integration with Paytronix, ensuring a straightforward and efficient redemption process. Customers can effortlessly present their Comp Card during checkout in the gift card section, and their discount will be automatically applied to their order.
Configuration
Step 1: Navigate to the location in the admin dashboard and set the location loyalty provider to Paytronix (This step needs to be done for each location in the chain)
Step 2: Have the chain's contact with Paytronix get these values:
Username/Password for the Gift card Gateway
Paytronix Store Codes
Merchant ID
Wallet Codes - there will be many; more than likely
Get names and POS IDs for discounts that will be offered. Ideally, the chain should have one discount item in their POS, we will send all discounts. (This may not be the case for all chains.)
Step 3: Create discounts for supplied discount names in the Lunchbox dashboard using POS IDs for the POS reference field. Coupon creation documentation:
Chain must also communicate the POS IDs for the categories that include items that they want to be discounted (for example, If they wish a sundae discount, it is more than likely be a "dessert reward," and Paytronix would need the POS ID of the Desserts category)
Step 4: Create a Gift Card Payment type for Paytrinix using the information gathered in Step 2 for each location
Step 5: Attach the Payment type in Step 4 to the Service types for each location
Step 6: Navigate to Settings>Comp Cards
Add the gift card ranges - {"ranges": [["XXXXXXXXXXXXX", "XXXXXXXXXXXXXX"]]}
add the pay proc id (this is usually 19)
set enable to True
Limitations
Currently, we are only supporting the following with Paytronix Comp Cards:
Discount Types
$ off subtotal
Reward Dollars (equivalent of Lunchbox Loyalty Credits)
Redemption Criteria
Only one Comp Card per order
You cannot redeem a Comp Card and a Gift Card on the same order
You cannot redeem a Comp Card that has multiple wallets/rewards on it (need to confirm with ENG)
You cannot view your Comp Card balance on the Lunchbox front ends