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Command (Call) Center: 8x8 (Fuze) Create Admin User
Command (Call) Center: 8x8 (Fuze) Create Admin User
Updated over a week ago

Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

NOTE: Call Center is only available on Lunchbox 2.0


Fuze provides cloud-based communication and collaboration products and services. The Call Center does not directly use Fuze. Some of our clients do, and all that is needed is to forward their RingCentral number(s) to the specific Call Center DID number so we can provide the Call Center service.

Setting up

Step 1: Adding an Individual User Profile

  1. Click Users.

  2. On the Users page, click Create User

  1. Under Basic Information, complete the required fields.

  • First name

  • Last name

  • Email

  • Username

  • Type: Lunchbox

  • Type: Tech

  • Type: LunchboxTech

  1. Select the Site for the user from the Site drop-down.

  2. Select the Language for the user from the Language drop-down.

  3. Click Save

Step 2: Assign Administrator Rights

  1. Log in to 8x8 Admin Console.

  2. Click Menu (three horizontal lines top left of the page).

  1. Click Roles & permissions and click Assignments.

  2. Click + Create assignment (Top right of the page).

  3. Fill in the following fields:

  • Assign to (Select the new user created in the previous step)

  • Role

  • Scope

  1. Click Save. The new assignment will be listed under the Assignments page.


Once you have finished creating the Admin, we can contact 8x8 (Fuze) Support and make the necessary changes on your behalf.

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