Doordash Integration
Updated over a week ago
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Doordash & Lunchbox Essential Integration

You can request a Doordash driver for the delivery orders you receive.

How much is it?

Each Doordash delivery is $7.00 and any tip added to the order will be allocated to the Doordash driver. $7.00 delivery fee + tips will be charged at the end of every month.

How to activate

  • In the Lunchbox Essential admin, go to Settings -> Integrations

  • Click Enable button under Doordash

  • Click Activate Doordash Delivery toggle and click SAVE button

  • You need to activate Doordash in your delivery zones. Go to Settings -> Restaurant Settings -> Delivery Settings, Hours and Zones Click edit the delivery zone that you want to activate Doordash. Or create a new zone.

  • Click Activate Doordash Delivery toggle and click SAVE or UPDATE button

  • If you activate Doordash Delivery for a delivery zone, as soon as you confirm a delivery order we will call a Doordash Driver to deliver your order. After confirming an order you can track the Doordash driver by clicking Track Order Status button in the order details modal.

Step 1

In the Lunchbox Essential admin, go to Settings -> Integrations

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Step 2

Click configure button under Doordash

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Step 3

Click activate Doordash Delivery toggle and click SAVE button. Make sure you enter any pickup instructions that would help the delivery driver, i.e. if there is a pickup shelf or back door they should use.

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Step 4

You need to activate Doordash in your delivery zones. Go to Settings -> Restaurant Settings -> Delivery Settings, Hours and Zones under Order Types

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Step 5

Click edit the delivery zone that you want to activate Doordash. Or create a new zone.

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Step 6

Click edit the delivery zone that you want to activate Doordash. Or create a new zone. Update the zone settings with a delivery radius, min order, delivery fee, etc. Click when complete.

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Step 7

If you activate Doordash Delivery for a delivery zone, as soon as you confirm a delivery order we will call a Doordash Driver to deliver your order. After confirming an order you can track the Doordash driver by clicking Track Order Status button in the order details modal.

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Engaging DoorDash Support

If you are experiencing issues that require DoorDash's support, follow the steps below to engage their support team for further assistance.

  1. Access the Support Form: Visit the DoorDash support form by clicking on the following link: DoorDash Support Form.

  2. Fill Out the Form: Complete the form with the required information regarding the issue you are facing.

  3. Include Secondary Email: In the form, you will find a field for a 'Secondary email'. Please enter the following email address in that field: [email protected]. This ensures that the Lunchbox support team is kept in the loop and can assist further if needed.

  4. Submit the Form: After filling out the form, submit it to notify the DoorDash support team of your issue.

Follow Up: If you do not receive a response from DoorDash, please circle back to the Lunchbox support team for additional assistance.

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