In the Lunchbox Admin Dashboard, a Restaurant Partner can award loyalty points to patrons or remove them from their accounts.
The following options are available for awarding and removing loyalty points:
Award Credit: Award a specific dollar amount to the patron as loyalty credit that can be redeemed for a future order.
Award Order: Award a specific amount of points to the patron as loyalty points and accelerate their progress towards the next award redemption.
Remove Credits: Deduct a specific dollar amount from the guest's total loyalty credit available for use.
Step 1: Navigate to Guests on the Admin Dashboard
Search for Guests
Step 2: Find guests using these specific filters:
FIRST NAME - Guest’s registered first name
LAST NAME - Guest’s registered last name
EMAIL - Guest’s registered email address
PHONE NUMBER - Guest’s registered cell phone number
Press the FILTER button to apply filters. Press the RESET button to clear filters.
Step 3: Press anywhere within the guest line to navigate to the guest’s account information.
Step 4: Click on AWARD LOYALTY inside the guest account.
Step 5.1: Choose loyalty type and value based on what you want to apply with the guest’s loyalty program.
Award Credits - Select this to award dollar amounts to the guest as loyalty credits
Award Order - Select this to award points to the guests as loyalty points
Remove Credits - Select this to deduct dollar amounts from the guest’s total credits
Input the value of the credit/points needed to be changed. Click AWARD to apply.
Step 5.2: Applied credit/points in the guest account can be manually deleted.
Clicking on VIEW HISTORY beside ‘Wallet’ will open a window that contains stored credits from promotions and applied loyalty credits/points in the guest account
Click the ‘Trash Bin’ icon beside the loyalty points/credits applied to manually delete the entry.
What is the best way to search for a guest account?
Using phone numbers or email addresses to search for a guest account will be the best way since this information are unique for each guest.