Overview
The Custom Tipping feature allows guests to not only select default gratuity percentages (e.g., 5%, 10%, 20%) but also allows for a custom, exact amount to be provided when tipping.
During the process of providing payment information, the tip can be determined prior to purchase for the guest.
NOTE: The Custom Tipping feature is available for iOS / Android; to enable this feature in your App experience, contact your CSM for assistance.
Custom Tipping (Web Ordering)
Step 1: Select the Custom button to provide an exact amount to give for gratuity.
Step 2: The Custom Tipping window will appear from the bottom. You can input a custom amount to provide as a tip for the order. When finished, select the Save button to confirm.
Step 3: The saved custom tip will appear in the Tip (Custom) line, as well as be reflected in the place where the Custom button appeared prior; the accurate percentage and input amount will appear here also.
Step 4: At any time, you can select one of the preset gratuity percentages (selected 20% in the example), which will update in the Tip line, and the right-most option will return to read Custom.
Step 5: The payment process can proceed with the desired tipping at this point to complete the purchase.
Custom Tipping (Mobile App Ordering)
Step 1: Select the Custom button to provide an exact amount to give for gratuity.
Step 2: The Custom Tipping window will appear from the bottom, along with a keypad. You can input a custom amount to provide as a tip for the order. Along with the amount, the percentage (that the tip is of the order) will be displayed as well. When finished, select the Save button to confirm.
Step 3: The custom tipping window will close and the Custom button on the Order Summary page will be updated to conveniently display the entered gratuity amount entered as well as the percentage of the check.
NOTE: At this point, you can select a preset tipping amount, which will revert the custom tip back to the Custom button and recalculate with the selected preset tip amount.
Step 4: The payment process can proceed with the desired tipping at this point to complete the purchase.