Changing App Icons: Delivery & Post-Launch
NOTE: If an App Icon needs to be altered, please reach out to your Delivery Manager or Customer Success Manager (CSM) to initiate the following updates. Any changes to the Apps or App Details will need to go through the Google & Apple App Store approval process, which can take between 1 - 3 business days before the update is released.
Changing App Icon Process (Delivery):
The Client submits a request for the Lunchbox Delivery Team to change an App Icon.
The Delivery Team receives the Client's information and contacts the Design Team to change or update the App Icon based on the Client's request.
After the Design Team performs the change or update to the App Icon, the Development Team (i.e., iOS Developer) receives the new App Icon from the Delivery Team to update for the Client.
Changing App Icon Process (Post-Launch):
The Client submits a request to either their Customer Success Manager (CSM) or directly to the Lunchbox Support Team to change an App Icon.
The CSM will submit a ticket to the Support Team to update the App icon.
The Support Team receives the client information and contacts the Design Team to change or update the App Icon based on the Client's request.
After the Design Team performs the change or update to the App Icon, the Development Team (i.e., iOS Developer) receives the new App Icon from the Support Team to update for the Client.
Changing and Providing Information Process (Delivery):
In the event that a Client wants to change and provide information/assets within their core products (Web/App/Catering), (e.g., update copy, icons, logo, images, or styling) the Client submits a request to the Lunchbox Delivery Team.
The Delivery Team contacts the Design Team to ensure that the specs on the change conform to the established standards.
Any requests that fall outside of our established standards will be submitted as Feature Requests to be addressed Post-Launch.
If the Client’s request would greatly modify the already finalized design, then a couple of situations are possible depending on the project status at the time:
If the project is in Development or QA, the Client must wait until Post-Launch to go through the Design, Development, & QA phases again, incurring an additional implementation fee; or
If the project has not started Development or just entered the Sprint, then it is pulled out of the Development Sprint and is placed in the next available Design Sprint to restart the process. This may incur an additional implementation fee, at the discretion of Lunchbox Delivery Management.
After the Design Team confirms that the changes follow standards, the Development Team (i.e., iOS Developer) will receive the information from the Delivery Team to update for the Client.
Changing and Providing Information Process (Post-Launch):
In the event that a Client wants to change and provide information/assets within their core products (Web/App/Catering), (e.g., update copy, icons, logo, images, or styling) the Client submits a request to either their CSM or directly to the Lunchbox Support Team.
The CSM will submit a ticket to the Support Team with the information or assets that the Client would like to update/change.
The Support Team contacts the Design Team to ensure that the specs on the change conform to the established standards.
Any requests that fall outside our established standards will be submitted as Feature Requests and followed by the CSM.
If the Client’s request would greatly modify their current UI/design, then the CSM will reach out to the Delivery Team to assign the project for a redesign. As the Client will need to go through the Design, Development, & QA phases again, they will incur an additional implementation fee.
After the Design Team confirms that the changes follow standards, the Development Team (i.e., iOS Developer) will receive the information from the Support Team to update for the Client.