Lunchbox

Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:

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There are only two POS-related events/emails:

No Agent Check-In: The NovaDine Agent installed at each store checks for new orders every minute. If an Agent doesn’t check in for a period of one hour, this event is logged and emails sent. This can be caused by multiple issues, mainly a loss of internet connectivity at the store. The requested action from the chain would be to correct the problem as quickly as possible so the store can receive orders.

POS Error: This event is logged when the NovaDine Agent encounters an error communicating with the POS. This happens under 3 circumstances:

1. Xpient xsPOSServer service has stopped/hung/crashed on the back office server. The alert email would start with: “Error communicating with IRIS” and then followed by the actual error, which can be “[Errno 10061] No connection could be made because the target machine actively refused it”, or “[Errno 10053] An established connection was aborted by the software in your host machine”, or something else. If the error starts with ‘Error communicating with Iris’, the requested action from the chain would be to start/fix the xsPOSServer service at the store.
2. The agent cannot send orders to POS because of a missing item in the POS. The email would be “Error from IRIS submitting order: Item not found. [Error 10]” and would include the missing item number. The requested action from the chain would be to add the missing item to the POS, or make it available in the Online Order destination. Order cannot be sent to POS until this is fixed, and credit card/sales reconciliation will be off unless it’s fixed the same day.
3. The agent cannot send orders to POS because of a missing discount/coupon in the POS: The email would be “Error from IRIS submitting order: Discount has no available qty. [Error 19]” and would include the missing discount/coupon number. The requested action from the chain would be to add the missing discount to the POS, or make it available in the Online Order destination. Order cannot be sent to POS until this is fixed, and credit card/sales reconciliation will be off unless it’s fixed the same day.

1. No Agent Check-In: The NovaDine Agent installed at each store checks for new orders every minute. If an Agent doesn’t check in for a period of one hour, this event is logged and emails sent. This can be caused by multiple issues, mainly a loss of internet connectivity at the store. The requested action from the chain would be to correct the problem as quickly as possible so the store can receive orders.
2. POS Error: This event is logged when the NovaDine Agent encounters an error communicating with the POS. This happens under 3 circumstances:
 
 1. Xpient xsPOSServer service has stopped/hung/crashed on the back office server. The alert email would start with: “Error communicating with IRIS” and then followed by the actual error, which can be “[Errno 10061] No connection could be made because the target machine actively refused it”, or “[Errno 10053] An established connection was aborted by the software in your host machine”, or something else. If the error starts with ‘Error communicating with Iris’, the requested action from the chain would be to start/fix the xsPOSServer service at the store.
 2. The agent cannot send orders to POS because of a missing item in the POS. The email would be “Error from IRIS submitting order: Item not found. [Error 10]” and would include the missing item number. The requested action from the chain would be to add the missing item to the POS, or make it available in the Online Order destination. Order cannot be sent to POS until this is fixed, and credit card/sales reconciliation will be off unless it’s fixed the same day.
 3. The agent cannot send orders to POS because of a missing discount/coupon in the POS: The email would be “Error from IRIS submitting order: Discount has no available qty. [Error 19]” and would include the missing discount/coupon number. The requested action from the chain would be to add the missing discount to the POS, or make it available in the Online Order destination. Order cannot be sent to POS until this is fixed, and credit card/sales reconciliation will be off unless it’s fixed the same day.

POS Locations Only Events

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