Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

Order Escalation Management Overview

The Lunchbox system has a built-in Order Escalation function that detects when orders are not accepted in a timely manner. Under the Order Escalations Tab, you can manage a list of individuals to receive email and/or text alerts when the order is escalated. If the order is not accepted within a predetermined time, a notification will be sent for each rule created until the order is accepted.

Table of Contents

These are hours of notifications for non-accepted orders:

Step 1: From the Order Escalation Tab, select one of the below options:

Step 2: If you chose to offset business hours, enter the # of minutes to offset in the appropriate fields

Step 3: Click Save Settings

Set email addresses and/or text message format to alert you of non-accepted orders:

Step 1: From the Order Escalation Tab, select the Rule List sub-tab

Step 2: Specify the below, as needed:

Step 3: Check the box next to Enable under Send Email to turn on that notification

Step 4: Click Add Rule

Note: Use your mobile provider’s email address starting with your cell phone number to receive text alerts. Contact your mobile provider to confirm text email. Here are a few examples: