Using the Non-POS solution the guest will place an online order using the restaurant’s online ordering website or Third Party site for Native or Catering Orders and those orders will be aggregated to a single tablet or computer for easy order management.

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Lunchbox 2.0 & 2.1 sends the order via the Lunchbox Agent that is installed on a Windows-based PC within the restaurant that is on the same network as the kitchen printer. Restaurants can then use a tablet of any kind or the PC for managing orders. When using a tablet for order acceptance the computer can be left unattended. For reconciliation purposes orders will have to be manually entered into the POS.

Note: A setting has to be adjusted on the backend of Lunchbox that is set to refresh the Order Management Screen on the Tablet.

Note: It's recommended a store runs the computer with the agent installed that is connected to the network as well as the tablet for manually accepting orders.

Note: If a restaurant has a Windows PC in the front of the house, then they can just use the Agent, but most customers run Agent on back office machines and then have one in the FOH (any tablet) to manage orders.

Restaurants can use a tablet of any kind or the PC for managing orders. Orders will not print and will have to be manually entered into the POS for reporting purposes.

Note: A setting has to be adjusted on the backend of Lunchbox that is set to refresh the Order Management Screen on the Tablet.

Note: An online order should be treated like a regular order taken in store.

Please adhere to the following requirements:

LIMITATION: Printing is unavailable via a tablet-only setup.

Note: Agent needs the internet to connect to in order to send the order.

Guest starts an order by selecting a service type and order time

Guest orders items and selects checkout

Step 1: Click the “Accept” button to acknowledge the order. You can elect to send the guest a confirmation email stating that the location has received their online order by checking the box “Send confirmation” prior to accepting the order

Step 2: After accepting the order the status color will change to TEAL, this indicates the order is currently in progress

Step 3: Click “Complete” when the order has been picked up. This final process will also capture the credit card pre-authorization

Step 4: After completing the order, the status color will change to GRAY

The various stages are shown below:

The Agent includes the option to hold future orders which is recommended for reconciliation purposes

If a guest places a future order and wishes to make a change, it is still possible to make changes to the order

Orders are viewed on the Order Management Screen (OMS) of the Agent. Order status is shown by what color the order is displayed in as detailed below:

You can easily view order details, guest details, payment information or print a receipt from the Agent

Step 1: From the Order Management Screen in the Agent, click on the order number

Step 2: Receipt populates showing the order details, guest details and payment information. You can print a copy of the receipt from this page

When you want to run transactions in test mode:

Step 1: Log in to your site as the below user:

Step 2: Username: [email protected]

Step 3: Password: test

Step 4: Select the location for the test order

Step 5: Add items to your cart and proceed to checkout as a guest would

Step 6: When you get to the checkout screen, you will need to use a test credit card number, which your online merchant provider should supply. No matter what the number, always enter CVV code of 123

Note: When logged in as the test user, our system will automatically run the transactions in test mode. It will also automatically insert a comment on the order instructing the location not to make the food.

Note: A technician will make 3 attempts to contact the location to ensure that they receive and process the order. If NovaDine is unable to make contact, we will mark the order status to “investigation” which prevents the guest from being charged. The online service will be disabled for the rest of the day and will reactivate the following morning. NovaDine will make every attempt to follow up with the location the next day.The order can be charged once we have confirmed the order was fulfilled.

To help ensure orders are accepted by the location, our system offers several additional notification features:

Order Escalation Management

Set email addresses and/or text message format to alert you of non-accepted orders:

Step 1: From the Order Escalation Tab, select the Rule List sub-tab

Step 2: Specify the below, as needed:

Step 3: Check the box next to Enable under Send Email to turn on that notification

Step 4: Click Add Rule

Note: Use your mobile provider’s email address starting with your cell phone number to receive text alerts. Contact your mobile provider to confirm text email. Here are a few examples:

Event Logging Overview

Global alerts are set up by chain to alert specific people to events occurring at any location. For example, your technical support team would be alerted any time an Agent doesn’t check-in for any location

To edit a Global Alert, from the Event Logging Tab:

Note: Important things to remember to avoid escalations: