Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Deliverect Location Settings
Updating Business Hours
Confirming Published Hours Are Sent to Lunchbox
HELP CENTER ARTICLE:
HELP CENTER EDITOR:
Corresponding Lunchbox Config Doc: https://app.clickup.com/9010016731/v/dc/8cgkwev-17448/8cgkwev-657673
Read the following article to ensure information associated with your locations is up-to-date ahead of onboarding.
Please make sure that the Location Information & Business Hours for each of your locations in Deliverect is correct. Information found in Deliverect will be used as a frame of reference for configuration and business hours will import.
Note: You should walk through these steps for each of your locations.
Pro Tip! Ensure that all necessary location information is added properly and kept up to date in your configuration workbook!
SPEAKING OF WORKBOOK... HOW CAN I EASILY FIND A LIST OF MY LOCATIONS CHANNEL LINKS?
Did you Know? If you are looking for a full list of your location Channel Links they can easily be found on the Deliverect Dashboard.
If you don't see a channel link on the location that you are integrating follow steps in 1a. Register Restaurant (Deliverect) for requesting the Lunchbox Channel Link be added.
WARNING: When filling out your workbook, Location Names and Store Numbers CANNOT contain / forward slashes will break the location integration to apps and web. Lunchbox uses the Location Name in the URL and having a / in a Location Name or Store Number causes the URL to break.
The Location Name Field is visible on the map selector & Menu View as well as in the Store Name field on the Lunchbox Admin.
VERY IMPORTANT: Once live do note change this value without Lunchbox Support. To Schedule an update email [email protected]
IMPORTANT: Once live, updating the location code/store ID will change store-specific URLs. If these URLs are used online, including on your website, you must update them after making changes in POS.
Changing this Value will have an affect on...
Order aggregation/DoorDash SSIO
Nash
Tattle/Ovation
Deliverect Location Settings
Step 1: From the Deliverect Admin Dashboard navigate to Locations>Click the Drop Down next to the location you are editing>Pos Settings
Step 2: Next Click Location settings.
Step 3: From the Locations tab you can view the Location Settings. None of these values import but they act as a helpful source of truth.
GUEST RECEIPT NOTE: Store #, Location Address 1 & 2 & Phone Number will display on Guest Receipts as seen below. To Overwrite the phone number displayed on the receipt globally this will need to be completed by Lunchbox on the Global Service type.
Updating Business Hours
As mentioned at the start of this article Business Hours/Opening Hours import with the Deliverect Integration.
On the Opening Hours section by location
Locations>Opening Hours>Pen Icon next to the Location
OR by channel link.
Locations>Opening Hours>Pen Icon next to the Lunchbox Integration
Once hours are configured by location. Click Save
Next Publish these changes following 1d. Publishing Changes Using the Deliverect Dashboard.
Confirming Published Hours Are Sent to Lunchbox
Hours set above will import to the Menu Assigned to the location. To view these hours navigate to the Lunchbox Admin Dashboard.
Step 1: Login to the Lunchbox Admin Dashboard.
Step 2: Click Operate>Business Hours>Select Location
Step 3: Choose Menu Hours>Select Menu
Step 4: Select a Menu and view the hours.
IMPORTANT: These hours cannot be updated from the Lunchbox Dashboard. If you do the horus will revert to what is set into Lunchbox on the next sync.
