Overview
This article covers the gift card purchase workflow as well as resending a gift card email from admin. At times it may be requested from a customer that the Gift Card Email be resent. Lunchbox now puts the power into your hands to resend Gift Cards from the New Admin Dashboard.
Limitations
Only Lunchbox employees have the power to resend Gift Cards.
Gift cards pre 6-18-2026 can't be resent to a customer.
The same admin user can only resend a gift card once.
How to Purchase a Gift Card on Lunchbox
Step 1: Go to the Lunchbox website.
Step 2: Click on your profile.
Step 3: Navigate to the Gift Cards section.
Step 4: Select the gift card you want to purchase from here you have the power to reload a gift card, Buy a New Gift Card or add an existing Gift Card to your profile.
Note: All customers are given a birthright card upon signing up for an account.
Step 5: Add the following information
Enter the desired gift card amount (for example, $5)
Add a personalized message.
Enter the recipient's name.
Enter the recipient's email address twice to confirm it.
Click Checkout.
Step 6: Enter your payment information and complete the purchase.
Step 7: Wait for the purchase confirmation and for the gift card email to be sent.
Step 8: Check your email inbox for the gift card receipt.
Step 9: Open the gift card receipt email.
Step 10: Locate the gift card number and gift card amount in the email.
Step 11: Either start a new order pay with the new gift card and save it to your account or add the gift card to your profile.
Viewing Your Gift Card Number on Lunchbox
Step 1: From the gift card screen a customer can easily see their Gift Card number by selecting SHOW
How to Resend a Gift Card on Lunchbox (Lunchbox Support Required)
IMPORTANT: Only Lunchbox employees can handle this action. Please reach out to [email protected] for assistance in resending Gift Cards.
Step 1: Log in as an administrator to access the admin interface by clicking Jump to Admin
Step 2: Go to the Orders section.
Step 3: Filter the orders by Service Type and select Gift Card.
Step 4: Select the appropriate date range to locate the gift card purchase.
Step 5: Click the three dots on the gift card order and click view details.
Step 6: Click the Resend Email button.
Step 7: Update the recipient's email address if necessary.
Step 8: Click Resend to resend the gift card email.
Step 9: Confirm the success message indicating the gift card email was successfully resent.
Step 10: Verify that the Resend Email button is now grayed out denoting that the gift card was resent.