Overview
The Quick Reorder feature lets registered guests recreate their most recent order with a single tap, using the same location, service type, and menu items as before. Reorder opens the Cart and checks item availability first, so unavailable or changed items are shown before the cart is built. Guests can also switch to a different store from the Cart without starting over. Quick Reorder saves time by skipping the full ordering flow and it's available on web and mobile apps.
Prerequisites
The guest must be registered and logged in to their account before placing an order
The guest has at least one completed past order
The selected location is active and can take orders. Additionally, the location is open for ASAP orders or supports scheduling when closed
The Content Hub should be enabled in the Admin dashboard (Design > Web> Display Options> Display Content Hub
Limitations
Quick Reorder is not available for guest checkout
The feature depends on the availability of the original store and items at the time of reorder
During reordering, registered guests can change the order timing (ASAP or Scheduled) and the store location from the Cart. Changing the service type or item quantity is not supported
If an item is unavailable or has changed at the selected store, the Cart shows it before the cart is built
Quick Reorder works only with completed past orders, and it can't be used for ongoing or canceled orders.
Reorder Buttons are not available for dine-in orders
Reorder on the Web and Apps
The Quick Reorder feature allows registered guests to recreate their most recent order with a single tap, using the same items, location, and service type as before.
When a guest taps Reorder from the Home page, Order History, or Order Details, a prefilled cart opens instantly with all previous order details ready to review.
Guests can confirm the order as-is or adjust the order timing between ASAP and Scheduled before proceeding to checkout.
If any items are unavailable, the system displays a clear message and allows guests to update the cart or cancel the reorder.
Quick Reorder is available on both web and mobile apps and is designed to make repeat ordering fast, consistent, and effortless
Feature usability
In this section, we'll cover the most common user journeys when using the Reorder button. As a reminder, guests must be logged into their account, and they should have at least one past order.
IMPORTANT NOTE: Feature availability depends on the restaurant’s POS and menu sync. If the menu sync doesn't work or the menu is outdated, items might not load correctly.
The store location is open, and previously ordered items are available
Guest selects Order History > Tap/Select Reorder > Cart opens > Checkout. Alternatively, guests can select Reorder from the Past orders section in the Content hub on the Web.
The Cart shows the items, service type, and location from the last order
Guest reviews and confirms the order as-is
Checkout flow continues as normal
Reordering with time edit
If a guest decides to update the time/ date for their order, they can do it via the Cart page.
The experience looks like this: Order History> Tap/Select Reorder > Cart opens> Tap/ Select Change> Adjust Order Timing (ASAP/Scheduled)> Tap/ Select Update> Proceed to Checkout.
Reordering When Store Location is Closed
| 
|
The store location and/or the items are not available
If an item is unavailable or has changed at the selected store, the Cart shows it before the cart is built.
Unavailable items appear with their name and relevant category or context. Changed items appear with the change that applies.
Guests can confirm to build the cart with the accepted items. Canceling or leaving before confirming does not create a cart.
|
|
Reordering with a location change
Guests can switch to a different store from the Cart without starting over. Here the breakdown:
Go to Order History
Select Reorder. Cart opens
Select to update location
Search for a store or choose one from the list
Select the new store
Review any item changes shown for the new store. Update items if needed
Proceed to Checkout
Available stores appear at the top of the list. Each store shows its name, favorite status, distance, and availability. Search results update as guests type, and clearing the search brings back the full list. Closed stores cannot be selected.
When the store changes, item availability is checked again for the new store. Items that are newly unavailable or changed are shown before the cart updates. After confirming, the cart shows the new store, and item prices and details reflect that store.
Only the store changes. The service type from the original order stays the same. Existing order timing rules, such as ASAP-only and Scheduled-only, still apply after a store change.
FAQ's
Q: Where can guests find the Quick Reorder option?
A: The Quick Reorder button appears on past order cards on the Home page, as well as in Order History and Order Details.
Q: What happens after a guest taps “Reorder”?
A: Tapping Reorder opens the Cart and checks item availability. Guests can review any unavailable or changed items, confirm the reorder, and change the order timing or store location before checkout.
Q: Can guests edit their order before checkout?
A: Guests can change the order timing (ASAP or Scheduled) and the store location from the Cart. Changing the service type or item quantity is not supported.
Q: What if some items from the previous order are unavailable?
A: Unavailable and changed items are shown by name before the cart is built. Guests can confirm the reorder or cancel it.
Q: What happens if the store is closed?
A: If the restaurant is closed, the order automatically switches to a scheduled order. The guest can confirm or adjust the time before proceeding.
Q: What if the location from the last order is unavailable?
A: If the original location is unavailable, the reorder cannot be completed. Guests will need to select a different store to continue.
Q: How do guests find a different store during reorder?
A: Guests can open the store list from the Cart. Available stores appear first, and the search field filters the list as guests type.
Q: Can guests reorder without an account?
A: No. Quick Reorder is available only for logged-in users with at least one completed past order.
Q: What platforms support Quick Reorder?
A: Quick Reorder is available on both the web and mobile apps (iOS and Android).
Q: Will reordering affect loyalty points or rewards?
A: No. Quick Reorder follows the same checkout and payment process as a regular order. Any applicable loyalty points or discounts apply automatically at checkout or can be applied from the Promos & Rewards section.
Q: Are the quoted orders visible in the order history?
A: Quoted orders were previously hidden from order history on the frontend. They are now displayed so guests can access them.
Q: Can a signed-in guest check out with quoted orders?
A: Previously not, as quoted orders were hidden. Once quoted orders are visible in order history, signed-in guests will be able to proceed to checkout from those orders.