Overview
The Quick Reorder feature lets guests recreate their most recent order with a single tap, using the same location, service type, and menu items as before. It opens a prefilled cart instantly, allowing quick confirmation or adjustments before checkout. Developed for both web and mobile, this feature simplifies and streamlines repeat orders and saves time by skipping the full ordering flow.
Prerequisites
The guest must be registered and logged in to their account before placing an order
The guest has at least one completed past order
The previous location is active and can take orders. Additionally, the location is open for ASAP orders or supports scheduling when closed
The menu items from the last order are still available
The Content Hub should be enabled in the Admin dashboard (Design > Web> Display Options> Display Content Hub
Limitations
Quick Reorder is not available for guest checkout
The feature depends on the availability of the original store and items at the time of reorder
Registered guests can only change the order timing (ASAP or Scheduled) during the reordering. Changing service type, location, or item quantity before the cart is not supported yet and will be added in future versions
If an item, location, or service type is unavailable, Quick Reorder will show an error message and prevent checkout until the issue is resolved
Quick Reorder works only with completed past orders, and it can't be used for ongoing or canceled orders
Reorder Buttons are unavailable for Dine In Orders
Reorder on the Web and Apps
The Quick Reorder feature allows registered guests to recreate their most recent order with a single tap, using the same items, location, and service type as before.
When a guest taps Reorder from the Home page, Order History, or Order Details, a prefilled cart opens instantly with all previous order details ready to review.
Guests can confirm the order as-is or adjust the order timing between ASAP and Scheduled before proceeding to checkout.
If any items are unavailable, the system displays a clear message and allows guests to update the cart or cancel the reorder.
Quick Reorder is available on both web and mobile apps and is designed to make repeat ordering fast, consistent, and effortless
Feature usability
In this section, we'll cover the most common user journeys when using the Reorder button. As a reminder, guests must be logged into their account, and they should have at least one past order.
IMPORTANT NOTE: Feature availability depends on the restaurant’s POS and menu sync. If the menu sync doesn't work or the menu is outdated, items might not load correctly.
The store location is open, and previously ordered items are available
Guest selects Order History > Tap/Select Reorder > Prefilled cart opens > Checkout. Alternatively, guests can select Reorder from the Past orders section in the Content hub on the Web.
The cart is automatically filled with items, service type, and location from the last order
Guest reviews and confirms the order as-is
Checkout flow continues as normal
Reordering with time edit
If a guest decides to update the time/ date for their order, they can do it via the Cart page.
The experience looks like this:
Go to Order History
Select Reorder
Prefilled cart opens
Select Change
Adjust Order Timing (ASAP/Scheduled)
Select Update
Proceed to Checkout
The user can only modify the order time and date for now
Reordering When Store Location is Closed
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The store location and/or the items are not available
If one or more items are no longer available, after selecting the Reorder button, the cart page/ drawer will open and show the message "There are no items in your cart right now. Add items to get started."
Unavailable items will trigger an error message before checkout. Guests must confirm or remove affected items.
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FAQ's
Q: Where can guests find the Quick Reorder option?
A: The Quick Reorder button appears on past order cards on the Home page, as well as in Order History and Order Details.
Q: What happens after a guest taps “Reorder”?
A: Tapping Reorder opens a prefilled cart with the same items, location, and service type from the guest’s last order. Guests can review, confirm, or change the order timing before checkout.
Q: Can guests edit their order before checkout?
A: In the current version (MVP), guests can only change the order timing (ASAP or Scheduled). Other modifications, like changing the location or service type, will be available in future updates.
Q: What if some items from the previous order are unavailable?
A: The system will display an error message listing the unavailable items. Guests can choose to update the cart (remove unavailable items) or cancel the reorder.
Q: What happens if the store is closed?
A: If the restaurant is closed, the order automatically switches to a scheduled order. The guest can confirm or adjust the time before proceeding.
Q: What if the location from the last order is unavailable?
A: If the original location is unavailable, the reorder cannot be completed. Guests will need to select a different store to continue.
Q: Can guests reorder without an account?
A: No. Quick Reorder is available only for logged-in users with at least one completed past order.
Q: What platforms support Quick Reorder?
A: Quick Reorder is available on both the web and mobile apps (iOS and Android).
Q: Will reordering affect loyalty points or rewards?
A: No. Quick Reorder follows the same checkout and payment process as a regular order. Any applicable loyalty points or discounts apply automatically at checkout or can be applied from the Promos & Rewards section.