Billing Information Display Issue for Smaller Banks
When customers use smaller banks to enter their billing information in Nash, the system may not display a ‘pending’ status. In these cases:
Customers may complete the billing form, but the billing warning banner at the top of the screen will continue to appear.
This behavior can give the impression that the billing information was not saved, even though it was submitted correctly.
Important Notes:
If there are questions about your billing status reach out to Lunchbox and the team can connect with the Nash team to verify the submission and approval status directly in Stripe.
Once the billing information is fully approved by the payment processor, the warning banner will automatically disappear.
Filling Out Your Banking Directions
Step 1: You'll see that you've received invitations in your email inbox for each location's Nash portal/account. To access the portal, simply click on one of the invitations and create your login information.
Step 2: Once logged in, you'll see that you're able to toggle between locations using the dropdown menu at the top left-hand corner of the screen.
Step 3: At the top of each location's account, you'll see a red bar that says To start dispatching deliveries, please add your payment information with a black button that reads 'Add Billing Info' Click it.
Step 4: Click 'Add Payment Method'
Step 5: Fill out the banking details
Step 6: Click Save
