Adyen sends the payment request to the financial institution. This request typically includes details like the amount, payment method, and customer information.

When the financial institution confirms that they have received the request, Adyen marks this payment status as "Received".

After the "Received" status, the financial institution processes the payment and provides a subsequent response, which could be:

The customer's bank approved the payment, but the card and the terminal must confirm that the payment can be made.

You can still cancel a payment with AuthorisedPending status. From this status, the payment can become Authorised or Cancelled.

The payment is approved by the financial institution.

With automatic capture, you can go ahead with delivering/ producing goods or services. If delayed capture is set up, you should wait for the payment to be captured before delivering/ producing goods or services. This is especially important for catering orders and ordering in advance.

For in-person payments, confirmation of an approved transaction from the POS system means you can hand over goods/ proceed with the services.

The request to transfer funds has been sent to the financial institution. Adyen is waiting to receive funds. For some payment methods, the payment has to be captured before it can change status to SentForSettle. For some payment methods, the payment is captured automatically after being authorized.

IMPORTANT NOTE: When a payment reaches SentForSettle, you cannot cancel it, you can only refund it. It takes 2-3 business days for the money to be back in your account.

The payment has not been settled because Adyen has not received the funds 30 days after capture. If Adyen receives the funds more than 30 days after capture, then you see a Settled record.

This happens when the payment is captured, but there are no funds in the account for the transaction, the account was overdrafted.

The request to transfer funds has been sent to the financial institution. This status applies to sales day payout accounts and appears in reports as a Settled record.

For some payment methods, the payment has to be captured before it can change status to SettleScheduled. For others, the payment is captured automatically after being authorized. When a payment reaches SettleScheduled, you cannot cancel it. The funds will be paid out according to the sales day payout schedule.

When the orders are in SettleScheduled status, they are all captured, and the money just needs to be transferred to my account.

The payment has been settled with an external acquirer. Adyen has received confirmation from the acquirer that the funds have been transferred to you.

IMPORTANT NOTE: We will not have this example in our system because we are e-commerce integration, and SettledExternally is for in-person transactions.

The funds from the payment have been received by Adyen and this is the final status for successful payments. This status does not automatically mean the funds have been paid out to you, this depends on your payout model.

A payment was received, but an error occurred while communicating with the financial institution. This is a final status, the payment can no longer change status. You must try again if you still want to take the payment.

The user will see the payment has been declined and the order will not be submitted. There was a connection issue between LB and Adyen

The payment request was received, and the request was rejected by the financial institution. The payment is also refused by Adyen if the risk score is more than 99 points. This is a final status, the payment can no longer change status.

The user will see the payment has been declined and the order will not be submitted.

A payment that has the status Authorised but is not canceled or captured for a certain length of time. The time it takes for a payment to expire depends on the payment method.

When a payment reaches this status, capturing it is no longer possible. This is a final status, the payment can no longer change status. You must try again if you still want to take the payment.

Eg. I am taking a catering order one month in advance. The pre-auth only lasts for 15 days. We will re-run the pre-auth a few days before it expires, so it can be in the pre-auth for another 15 days. The transaction will be in expired status if the pre-auth doesn't happen on time.

The transaction will be in expired status if the servers are down/ service was not available, or the guest account is closed (e.g. recognized as fraud or closed by the account holder)

This status simply means the capture failed for the payment.

Adyen will try to fix the issue and re-capture the payment. If the payment is recaptured, the status of the payment becomes SentForSettle.

A cancellation blocks funds transfer for an authorized payment. This is a final status, after a payment reaches the status Cancelled it cannot be changed.

You can cancel a payment that has the status Received, Authorised, or AuthorisedPending.

You cannot cancel a payment that has reached the SentForSettle status.

If observing a payment the day before the transaction, it can be canceled, if observing the day after the transaction, it can be refunded.

The payment was reversed by the customer, and the issuer has started a dispute process. Adyen withdraws the disputed funds from your account. You can accept the chargeback or supply defense documents. If you accept the chargeback, this is the final status.

The payment is recorded as a chargeback with an external acquirer. You can accept the chargeback or supply defense documents. If you accept the chargeback, this is the final status.

You defended the chargeback successfully, or the customer re-paid the funds. Adyen has transferred the funds back to your account. If the defense is successful, this is the final status.

You were not successful in your defense of the first chargeback. This is the end of the dispute process and final status.

When you initiate a refund, it can take up to 40 business days for the funds to be returned to the customer's account, depending on the payment method.

The financial institution has refunded the customer and the funds have been deducted from your account.

The payment was refunded through an external acquirer. Adyen has received confirmation from the acquirer that the payment has been refunded.

The refund was returned. This means that the funds have been returned to Adyen, and are back in your account. This can happen if, for example, the customer's bank account details have changed. We recommend that you contact the customer to check their bank account details before retrying the refund.

The refund failed and the funds are in your account. Adyen investigates failed refunds. If the refund is not made within 10 days, contact our Support Team.

IMPORTANT NOTE: Do not try to refund the customer again. This can result in refunding the shopper twice, or in the second refund failing if the cause of the failure is not resolved.

A technical error occurred with the refund, so the funds were returned to your account. When the error is resolved, funds are debited from your account again. Contact Adyen Support Team for more details.

This status applies to in-person payments. The refund has been recorded but the refund request has not yet been sent to the financial institution.

You can still cancel the refund for a payment with this status. From this status, the payment will become Refunded if you do not cancel the refund.

This status applies to sales day payout accounts. The net transaction amount of the refund will be debited on your behalf with a delay according to your sales day payout schedule.

The request to refund the payment back to the customer has been sent to the financial institution. You can only refund a payment after it has reached SentForSettle. You cannot reverse a refund request.

This status applies to sales day payout accounts and can occur for certain payment methods. It is an intermediary step before the full capture commences, while there is no money movement yet.

From this status, the payment will become RefundScheduled once the payment method confirms it.

This status applies to sales day payout accounts and can occur for certain payment methods.

This status can only apply after a RefundScheduledUnconfirmed, in case the payment method did not confirm the refund or because of a technical error. It is possible to re-initiate the refund after this.

This indicates the transaction is being processed for authorization through the terminal.

These include statuses related to the physical interactions between the payment terminal and the cardholder, such as "Card Inserted," "Tap Detected," or "Pin Entered."

Payments may require manual confirmation or adjustments before final settlement in specific in-store workflows.