Catering Overview

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Description:

The Catering product at Lunchbox was built to give restaurants the ability to own their digital catering traffic and customer relationships. Much like online ordering for a single meal, catering orders can come from third-party marketplaces that can take hefty fees.

To start guests will need to visit the restaurant partner's native catering ordering, powered by Lunchbox.

Guests will need to select their time and date, dining option (pick up or delivery) prior to entering the menu page.

Note: A slight difference from other web ordering experiences powered by Lunchbox, there is a contact button on the top right so guests can reach catering manager's at our restaurant partner's HQ.

Details:

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Now that the guest has entered their dining option, location of fulfillment, and time/date they can begin selecting the items from the catering menu. Note: the catering menu will be the same for all restaurant locations.

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Similar to other web ordering experiences, all modifier selection requirements are pulled directly from the point of sale system. Not all modifier section user interfaces by Lunchbox include pictures, this one as you can see does not.

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Once a guest has added all the items they need, the guest checkout experience can begin. This checkout experience will collect information different from what a guest might be used to on other web ordering experiences from Lunchbox. Guests will need to provide company name, the name for the order, phone number for the order, a tax-exempt ID (if they are a 501c organization), along with notes and a count for guests or need for utensils.

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When the 'place order' button is clicked it will not send the order to the point of sale system immediately but list a request with all the information inside the Lunchbox Dashboard under the catering section.

 

Limitations

  • Gift Cards cannot be used on Catering sites.
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