Making Edits to your Locations

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Location Status Feature

Location Status controls the status of the location and when it should be accessible to the customer.

Location Status Process

Step 1: You can use the toggle for activating or deactivating the following options for each location: 

  • Location Status: Takes the location entirely online or offline for all types of orders.
  • Delivery Status: Takes the location entirely online or offline for Delivery orders.
  • Pickup Status: Takes the location entirely online or offline for Pickup orders.
  • Kiosk Status: Takes the location entirely online or offline for Kiosk orders.

NOTE: When you change a location status to Inactive, the location is entirely offline for all types of orders (e.g., Delivery or Pickup) and this location will not appear on Web or App.

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Step 2: You'll also notice a blue button labeled Delivery Radius; it is within the Location Status section. Select the button and a map will appear that visually displays the range that your store location accommodates for delivery. 

NOTE: It is recommended that you work with the Support Team when editing the Delivery Radius.

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Step 3: The Edit Details section allows you to change the following fields:

  • Timezone: The timezone for this particular location, defaulted to Eastern Standard Time (e.g., America/New_York).
  • Prep Time Estimate: The estimated time that it will take for the restaurant to prepare the order (measured in minutes).
  • Delivery Time Estimate: The estimated time that it will take for the restaurant to fulfill the delivery portion of the order after it has been prepared (measured in minutes).
  • Estimate Threshold: The dollar amount that an order incurs so that when surpassed, the Prep Time can be adjusted to compensate.
  • Estimate Increment: The number of minutes to add to the Prep Time every time the Estimate Threshold is met.
  • Standard Delivery: Overrides the Standard Delivery Minimum set for the restaurant for the selected location only (measured in dollars).
  • Catering Delivery: Overrides the Standard Catering Minimum set for the restaurant for the selected location only (measured in dollars).
  • Order In Advance (Days): The number of days that an order can be placed into the future.
    • Entering "0" - Allows for same day orders.
    • Entering "-1" - Disables order ahead days.

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